AltiGen comm 720 user manual Workgroup Status Display, Greeting Button

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Distinctive Ringing Support

If the Distinctive Ring options are enabled by the system administrator, you may have three different ring cadences that distinguish the types of calls:

•Internal call = 1 ring

•External call = 2 rings

•Operator call = 3 rings

Workgroup Status Display

A programmable key can be configured in MaxAdministrator to display workgroup status when the key is pressed. The workgroup status display is in the following format:

WG200 CIQ05 LQT05

LOGIN >TH02 SL060

Not Ready

WG - workgroup number (up to 4 digits)

CIQ - number of calls currently in the queue

LQT - longest queue time of current queued calls

LOGIN - LOGIN/LOGOUT indicates the agent login/logout state

TH - number of calls in the queue whose queue time is greater than the service level threshold

SL - service level in percentage

Not Ready - the agent is not ready to receive workgroup calls

Greeting Button

The IP 720 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users:

•Record a greeting

•Enter a directory name

•Select which greeting to use

22IP 720 User Manual

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Contents IP 720 Phone Trademarks Contents User Guide Page Page Warranty What The Warranty CoversHow to Obtain Service About This Manual Related DocumentationPage IP 720 Phone 22 16 21 13Busy Lamp Field BLF key, an AltiServ Feature Logged in as an extension Page Supported Telephony Features Feature DescriptionHardware Items in the Package Page Single Call Waiting, Multiple Call Waiting or Live CallWhen Multiple Call Waiting is American Disabilities Act ADA Compliance Page Setting Up the IP 720 Phone Menu System Enter Miscellaneous Operation Notes RegisteringPage Configuring the IP 720 Phone Phone SettingsSetting Menu Path Description System Settings Network Settings Registration from the Phone’s MenuConfiguring IP Settings Updating Phone FirmwareSetting Ring Tones Workgroup Status Display Greeting ButtonActivity Button Page User Guide LCD ScreenBasic Phone Operation Function KEY SequenceConference Greeting BLF Feature Codes Making Calls Dialing an IP Number Directly from the IP Specifications Appendix aPower TroubleshootingDimensions Problem/Symptom SolutionAppendix a Troubleshooting LCD Messages Message ExplanationIP Phone Running Messages Message DefinitionIP Phone Boot Messages Troubleshooting Glossary Dual Tone Multi Frequency see DtmfPage Glossary Page Page Page Index