AltiGen comm 720 user manual Troubleshooting, Headset, Dimensions, Power, Problem/Symptom Solution

Page 42

Troubleshooting

Headset

•

Headset RJ-9 port

 

Important: Contact AltiGen for the most current list of certified

 

headsets.

 

 

The pin outlet for headset support is:

 

 

Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)

 

Note:

If using Plantronics H91N or H101N headsets, a separate

 

 

 

Plantronics cable should be used and must be ordered

 

 

 

separately (part # 27190-01) in order to plug in these

 

 

 

headsets to the headset port.

Dimensions

• (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)

Power

•

PoE

 

 

• External power (You need an AC/DC adapter - input: 100-240V,

output: DC 5V, 1.5A. May be purchased from AltiGen, P/N 3015-0003.)

Troubleshooting

The following table provides help for the most common problems an end user may encounter. For IP 720 phone questions or problems not listed here, contact AltiGen Technical Support.

Problem/Symptom

Solution

 

 

AW is unreachable

• Check to make sure the MAXCS IP address (AW

 

address) in the IP phone is set up correctly.

 

• Check the IP 720 phone’s IP address, network mask

 

and default gateway.

 

• Check to make sure you can ping the IP 720 phone’s

 

address from MAXCS.

 

• Check to make sure the IP Phone Services is started

 

in MAXCS.

 

• Check MAXCS IP address in MaxAdministrator’s

 

IP Phone Configuration menu.

 

 

34IP 720 User Manual

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Contents IP 720 Phone Trademarks Contents User Guide Page Page Warranty What The Warranty CoversHow to Obtain Service About This Manual Related DocumentationPage IP 720 Phone 22 16 21 13Busy Lamp Field BLF key, an AltiServ Feature Logged in as an extension Page Supported Telephony Features Feature DescriptionHardware Items in the Package Page Single Call Waiting, Multiple Call Waiting or Live CallWhen Multiple Call Waiting is American Disabilities Act ADA Compliance Page Setting Up the IP 720 Phone Menu System Enter Miscellaneous Operation Notes RegisteringPage Configuring the IP 720 Phone Phone SettingsSetting Menu Path Description System Settings Network Settings Registration from the Phone’s MenuConfiguring IP Settings Updating Phone FirmwareSetting Ring Tones Workgroup Status Display Greeting ButtonActivity Button Page User Guide LCD ScreenBasic Phone Operation Function KEY SequenceConference Greeting BLF Feature Codes Making Calls Dialing an IP Number Directly from the IP Specifications Appendix aPower TroubleshootingDimensions Problem/Symptom SolutionAppendix a Troubleshooting LCD Messages Message ExplanationIP Phone Running Messages Message DefinitionIP Phone Boot Messages Troubleshooting Glossary Dual Tone Multi Frequency see DtmfPage Glossary Page Page Page Index
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