How to Obtain Service

End user customers should contact your Authorized AltiGen Dealer for service.

Authorized AltiGen Dealers must follow the steps below for service:

1.Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.

All materials being returned to AltiGen must have an associated RMA num- ber. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA request via the AltiGen Partner Resource Center, at https://dealer.alti- gen.com. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned. For example:

Attn.: RMA # 123

AltiGen Communications, Inc.

410 East Plumeria Drive

San Jose, CA 95134

Upon authorization of return, AltiGen will decide whether the malfunction- ing product will be repaired or replaced.

2.To obtain warranty service, you will be required to provide:

a)The date and proof of purchase

b)Serial number of the product

c)Your name and company name

d)Your shipping address

e)A description of the problem.

3.For additional information contact your AltiGen Dealer or AltiGen Communications, Inc.

Effect of State Law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales Outside the U.S.A.

For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services.

viIP 720 User Manual