ClearOne comm IP Response Point manual Web Portal Screens, Device Information screen

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3.Make note of the IP address and press the CLEAR key. The phone will exit Program mode.

4.Start Internet Explorer.

Note: Only Internet Explorer, release 6.0 or later with Java 1.5 or later installed, is supported by the MAX IP Response Point phone.

5.Enter the phone’s IP address into the Internet Explorer address field and press the ENTER key on your computer’s keyboard. (You can also enter the DNS name or the phone’s name on the network in order to get to the web interface login screen.)

6.The MAX IP Response Point’s web portal will appear, displaying the Device Information screen.

Web Portal Screens

The following sections display each of the screens included in the MAX IP Response Point web portal and describe all of the settings that can be modified through each of the screens.

Device Information screen

The Device Information screen (see figure 3.2) displays all of the system information for your MAX IP Response Point phone. The information fields are self-explanatory. Please note that the last four digits of the MAC address are used as an identifier in the system name. By default, the system name is in the format of MAX1AV- followed by the last four digits of the MAC address. The MAC address is a unique address in hexadecial format that can also be found on the label attached to the back of your MAX IP Response Point base unit. This screen (and all other screens) also includes a link to the Registration page in order to register your MAX IP Response Point phone with ClearOne. Simply click the Registration link to go there.

Figure 3.2 Device Information screen

6 Technical Services: 800-283-5936

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information System Requirements UnpackMicrosoft Response Point Software Download Connecting your conference phone InstallationConnecting Additional MAX IP Response Point Phones Manually assigning an IP address Configuration of the MAX IP Response Point PhoneManually provisioning your MAX IP Response Point phone Web Portal Screens Device Information screenConfiguration User Preferences screen Configuration Trace/Logging Settings screen View Log Device Log File screenTools Diagnostics VoIP Statistics screen View Log Device Log File screenTo Change Host IP Address To Change Dynamic Host Configuration Protocol DhcpUser Options To Change Subnet MaskTo Program a Default Gateway IP Address To Restore Factory DefaultsTo install Administrator Response Point ConfigurationInstalling Response Point Administrator MAX IP Response Point softwareTo add a new phone in Response Point Administrator Response Point AdministratorConfiguring a Phone Using Response Point Administrator Adding a New PhoneClick Add Phone Technical Services MAX IP Response Point Troubleshooting TroubleshootingTroubleshooting Troubleshooting Common IssuesResponse Point Troubleshooting Six Questions to Ask Before Troubleshooting the SystemIssue 2 Unrecognized IP Addresses Issue 1 Undetected DevicesIssue 3 Faulty Connection to Phone Issue 6 Logon Attempts Failed Issue 4 Faulty Connection to Phone LinesIssue 5 Faulty Connection to Simple Mail Transfer Issue 7 Dropped CallsIssue 9 Speech Misrecognition Issue 8 Low Call VolumeIssue 10 Unlit Message Waiting Indicator MWI Customer Service and Support Product registrationPage Appendix a Specifications Dimensions W x D x HAppendix B Tools and Resources Assessment checklistAssessment Task Results Technical Services 800-283-5936 Beta Deployment checklist Planning Task ResultsTechnical Services 800-283-5936 Beta Safety 73/23/EEC Low Voltage Directive LVD Appendix C ComplianceCFO