ClearOne comm IP Response Point manual Appendix B Tools and Resources, Assessment checklist

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Appendix : B - Tools and Resources

Assessment checklist

The Assessment Checklist is provided to help you with Response Point planning.

Assessment Task	Results

Business Sizing

Number of phone users

Number of additional user phones

Number of non-user phones

Number of sites

Site connectivity details

Phone usage

Telephone Usage

Average inbound calls per day

Average inbound call type

Average outbound calls per day

Average long-distance usage

Anticipated voicemail usage

Additional Considerations

Additional hardware requirements

Dedicated line requirements

Feature requirements

Administrative roles

Physical Network

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24 Technical Services: 800-283-5936 - BETA

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information System Requirements UnpackMicrosoft Response Point Software Download Connecting your conference phone InstallationConnecting Additional MAX IP Response Point Phones Manually assigning an IP address Configuration of the MAX IP Response Point PhoneManually provisioning your MAX IP Response Point phone Web Portal Screens Device Information screenConfiguration User Preferences screen Configuration Trace/Logging Settings screen View Log Device Log File screenTools Diagnostics VoIP Statistics screen View Log Device Log File screenTo Change Dynamic Host Configuration Protocol Dhcp User OptionsTo Change Host IP Address To Change Subnet MaskTo Program a Default Gateway IP Address To Restore Factory DefaultsResponse Point Configuration Installing Response Point AdministratorTo install Administrator MAX IP Response Point softwareResponse Point Administrator Configuring a Phone Using Response Point AdministratorTo add a new phone in Response Point Administrator Adding a New PhoneClick Add Phone Technical Services Troubleshooting TroubleshootingMAX IP Response Point Troubleshooting Troubleshooting Common IssuesResponse Point Troubleshooting Six Questions to Ask Before Troubleshooting the SystemIssue 2 Unrecognized IP Addresses Issue 1 Undetected DevicesIssue 3 Faulty Connection to Phone Issue 4 Faulty Connection to Phone Lines Issue 5 Faulty Connection to Simple Mail TransferIssue 6 Logon Attempts Failed Issue 7 Dropped CallsIssue 9 Speech Misrecognition Issue 8 Low Call VolumeIssue 10 Unlit Message Waiting Indicator MWI Customer Service and Support Product registrationPage Appendix a Specifications Dimensions W x D x HAppendix B Tools and Resources Assessment checklistAssessment Task Results Technical Services 800-283-5936 Beta Deployment checklist Planning Task ResultsTechnical Services 800-283-5936 Beta Safety 73/23/EEC Low Voltage Directive LVD Appendix C ComplianceCFO