ClearOne comm IP Response Point manual Product Overview

Page 5

Chapter 1: Product Overview

PRODUCT OVERVIEW

Thank you for purchasing the ClearOne MAX™ IP Response Point™ expandable conferencing phone. MAX IP Response Point provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system. Up to four MAX IP Response Point units can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. This creates even distribution of sound for a more natural communications experience. Setting up the MAX IP Response Point conferencing phone requires only three connections: power, network, and the base unit to the conferencing phone. And, the familiar keypad design ensures that you will be comfortable using the phone, reducing the need for training, and support.

•EXPANDABLE. MAX IP Response Point is ideal for conference rooms and provides complete microphone and loudspeaker coverage and easy access to controls.

•SUPERIOR AUDIO. The clear, full sound of the MAX IP Response Point facilitates more natural interaction among participants.

•ONE-TOUCH CONFERENCING. Single-button access to the Response Point voice-activate phone system.

•EASY TO USE. The intuitive, user-friendly controls are simple to operate.

SERVICE AND SUPPORT

If you need additional information on how to set up or operate your MAX IP Response Point conferencing phone, please contact us. We welcome and encourage your comments so we can continue to improve our products and better meet your needs.

TECHNICAL SUPPORT

Telephone: 1.800.283.5936(USA) or 1.801.974.3760

Fax: 1.801.977.0087

E-mail: tech.support@clearone.com

Web site: www.clearone.com

SALES AND CUSTOMER SERVICE

Telephone: 1.800.945.7730 (USA) or 1.801.975.7200

Fax: 1.800.933.5107 (USA) or 1.801.977.0087

E-mail: sales@clearone.com

PRODUCT RETURNS

All product returns require a return authorization (RA) number. Please contact ClearOne Technical Support before attempting to return your product. Please be sure to return all the items that shipped with your product.

1 Technical Services: 800-283-5936

Page 4 Page 6
Image 5
Page 4 Page 6
Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information Microsoft Response Point Software Download UnpackSystem Requirements Connecting Additional MAX IP Response Point Phones InstallationConnecting your conference phone Manually provisioning your MAX IP Response Point phone Configuration of the MAX IP Response Point PhoneManually assigning an IP address Device Information screen Web Portal ScreensConfiguration User Preferences screen View Log Device Log File screen Configuration Trace/Logging Settings screenView Log Device Log File screen Tools Diagnostics VoIP Statistics screenUser Options To Change Dynamic Host Configuration Protocol DhcpTo Change Host IP Address To Change Subnet MaskTo Restore Factory Defaults To Program a Default Gateway IP AddressInstalling Response Point Administrator Response Point ConfigurationTo install Administrator MAX IP Response Point softwareConfiguring a Phone Using Response Point Administrator Response Point AdministratorTo add a new phone in Response Point Administrator Adding a New PhoneClick Add Phone Technical Services Troubleshooting TroubleshootingMAX IP Response Point Troubleshooting Troubleshooting Common IssuesSix Questions to Ask Before Troubleshooting the System Response Point TroubleshootingIssue 3 Faulty Connection to Phone Issue 1 Undetected DevicesIssue 2 Unrecognized IP Addresses Issue 5 Faulty Connection to Simple Mail Transfer Issue 4 Faulty Connection to Phone LinesIssue 6 Logon Attempts Failed Issue 7 Dropped CallsIssue 10 Unlit Message Waiting Indicator MWI Issue 8 Low Call VolumeIssue 9 Speech Misrecognition Product registration Customer Service and SupportPage Dimensions W x D x H Appendix a SpecificationsAssessment Task Results Assessment checklistAppendix B Tools and Resources Technical Services 800-283-5936 Beta Planning Task Results Deployment checklistTechnical Services 800-283-5936 Beta Appendix C Compliance Safety 73/23/EEC Low Voltage Directive LVDCFO
Top Page Image Contents