ClearOne comm IP Response Point manual Technical Services 800-283-5936 Beta

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SMTP server port

Provider Information

Lines provisioned for Response Point

Dedicated lines provisioned

Features enabled on all lines

VoIP telephony bandwidth sufficient

VoIP IAD sufficient

Firewall and router support VoIP

Infrastructure

Data center power capacity

Data center UPS capacity

Administration

Administrators identified

Administration password defined

Response Point base unit IP address

Response Point Administrator software installed

Administrator training

27 Technical Services: 800-283-5936 - BETA

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information System Requirements UnpackMicrosoft Response Point Software Download Connecting your conference phone InstallationConnecting Additional MAX IP Response Point Phones Manually assigning an IP address Configuration of the MAX IP Response Point PhoneManually provisioning your MAX IP Response Point phone Device Information screen Web Portal ScreensConfiguration User Preferences screen View Log Device Log File screen Configuration Trace/Logging Settings screenView Log Device Log File screen Tools Diagnostics VoIP Statistics screenTo Change Subnet Mask To Change Dynamic Host Configuration Protocol DhcpUser Options To Change Host IP AddressTo Restore Factory Defaults To Program a Default Gateway IP AddressMAX IP Response Point software Response Point ConfigurationInstalling Response Point Administrator To install AdministratorAdding a New Phone Response Point AdministratorConfiguring a Phone Using Response Point Administrator To add a new phone in Response Point AdministratorClick Add Phone Technical Services Troubleshooting Common Issues TroubleshootingTroubleshooting MAX IP Response Point TroubleshootingSix Questions to Ask Before Troubleshooting the System Response Point TroubleshootingIssue 2 Unrecognized IP Addresses Issue 1 Undetected DevicesIssue 3 Faulty Connection to Phone Issue 7 Dropped Calls Issue 4 Faulty Connection to Phone LinesIssue 5 Faulty Connection to Simple Mail Transfer Issue 6 Logon Attempts FailedIssue 9 Speech Misrecognition Issue 8 Low Call VolumeIssue 10 Unlit Message Waiting Indicator MWI Product registration Customer Service and SupportPage Dimensions W x D x H Appendix a SpecificationsAppendix B Tools and Resources Assessment checklistAssessment Task Results Technical Services 800-283-5936 Beta Planning Task Results Deployment checklistTechnical Services 800-283-5936 Beta Appendix C Compliance Safety 73/23/EEC Low Voltage Directive LVDCFO