ClearOne comm IP Response Point manual Technical Support

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TECHNICAL SUPPORT

Telephone	1.800.283.5936
	1.801.974.3760
Fax	1.801.977.0087
Email	tech.support@clearone.com
Web	www.clearone.com

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CLEARONE PART NOs. 800-158-380-00 (REVISION 1.0 October 2008) © 2008 ClearOne. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne. ClearOne reserves specific privileges. Information in this document is subject to change without notice.

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information Microsoft Response Point Software Download UnpackSystem Requirements Connecting Additional MAX IP Response Point Phones InstallationConnecting your conference phone Manually provisioning your MAX IP Response Point phone Configuration of the MAX IP Response Point PhoneManually assigning an IP address Web Portal Screens Device Information screenConfiguration User Preferences screen Configuration Trace/Logging Settings screen View Log Device Log File screenTools Diagnostics VoIP Statistics screen View Log Device Log File screenTo Change Host IP Address To Change Dynamic Host Configuration Protocol DhcpUser Options To Change Subnet MaskTo Program a Default Gateway IP Address To Restore Factory DefaultsTo install Administrator Response Point ConfigurationInstalling Response Point Administrator MAX IP Response Point softwareTo add a new phone in Response Point Administrator Response Point AdministratorConfiguring a Phone Using Response Point Administrator Adding a New PhoneClick Add Phone Technical Services MAX IP Response Point Troubleshooting TroubleshootingTroubleshooting Troubleshooting Common IssuesResponse Point Troubleshooting Six Questions to Ask Before Troubleshooting the SystemIssue 3 Faulty Connection to Phone Issue 1 Undetected DevicesIssue 2 Unrecognized IP Addresses Issue 6 Logon Attempts Failed Issue 4 Faulty Connection to Phone LinesIssue 5 Faulty Connection to Simple Mail Transfer Issue 7 Dropped CallsIssue 10 Unlit Message Waiting Indicator MWI Issue 8 Low Call VolumeIssue 9 Speech Misrecognition Customer Service and Support Product registrationPage Appendix a Specifications Dimensions W x D x HAssessment Task Results Assessment checklistAppendix B Tools and Resources Technical Services 800-283-5936 Beta Deployment checklist Planning Task ResultsTechnical Services 800-283-5936 Beta Safety 73/23/EEC Low Voltage Directive LVD Appendix C ComplianceCFO