ClearOne comm IP Response Point manual Tools Diagnostics VoIP Statistics screen

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Tools: Diagnostics - VoIP Statistics screen

Use the Tools: Diagnostics - VoIP Statistics screen (see figure 3.6) to check the phone state, update firmware, reboot the phone, and restore default settings.

Figure 3.5 View Log: Device Log File screen

•Check Phone State: Click this button to view VoIP statistics, including the number of packets received, the number of packets lost, and the percent packet loss. These statistics are displayed in real time and are only available when the phone is in a call. At such time, a green check mark appears in the check box above the Check Phone State button.

•Update Firmware: You will receive the firmware update file (ggsip_all, for example) and, using the web interface only, you will enter that name directly or browse to its location on your computer by using the Browse button, then clicking the Update button. The MAX IP Response Point phone’s firmware is updated.

•Reboot Device: Click this button to reboot your MAX IP Response Point phone.

•Restore Default Settings: Click this button to restore the default settings of your MAX IP Response Point phone.

Figure 3.6 View Log: Device Log File screen

9 Technical Services: 800-283-5936

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information System Requirements UnpackMicrosoft Response Point Software Download Connecting your conference phone InstallationConnecting Additional MAX IP Response Point Phones Manually assigning an IP address Configuration of the MAX IP Response Point PhoneManually provisioning your MAX IP Response Point phone Device Information screen Web Portal ScreensConfiguration User Preferences screen View Log Device Log File screen Configuration Trace/Logging Settings screenView Log Device Log File screen Tools Diagnostics VoIP Statistics screenUser Options To Change Dynamic Host Configuration Protocol DhcpTo Change Host IP Address To Change Subnet MaskTo Restore Factory Defaults To Program a Default Gateway IP AddressInstalling Response Point Administrator Response Point ConfigurationTo install Administrator MAX IP Response Point softwareConfiguring a Phone Using Response Point Administrator Response Point AdministratorTo add a new phone in Response Point Administrator Adding a New PhoneClick Add Phone Technical Services Troubleshooting TroubleshootingMAX IP Response Point Troubleshooting Troubleshooting Common IssuesSix Questions to Ask Before Troubleshooting the System Response Point TroubleshootingIssue 2 Unrecognized IP Addresses Issue 1 Undetected DevicesIssue 3 Faulty Connection to Phone Issue 5 Faulty Connection to Simple Mail Transfer Issue 4 Faulty Connection to Phone LinesIssue 6 Logon Attempts Failed Issue 7 Dropped CallsIssue 9 Speech Misrecognition Issue 8 Low Call VolumeIssue 10 Unlit Message Waiting Indicator MWI Product registration Customer Service and SupportPage Dimensions W x D x H Appendix a SpecificationsAppendix B Tools and Resources Assessment checklistAssessment Task Results Technical Services 800-283-5936 Beta Planning Task Results Deployment checklistTechnical Services 800-283-5936 Beta Appendix C Compliance Safety 73/23/EEC Low Voltage Directive LVDCFO