ClearOne comm IP Response Point manual Customer Service and Support, Product registration

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Customer Service and Support

ClearOne is committed to providing best-in-class customer service and support. If you need assistance installing, configuring, or operating your MAX IP Response Point conference phone, or if you have questions about ClearOne products or services, please contact us at one of the locations listed below. ClearOne also welcomes your com- ments and suggestions so we can continue to improve our products and serve our customers’ needs.

ClearOne on the Web

Corporate Website:

www.clearone.com

Sales Email:

sales@clearone.com

Tech Support Email:

tech.support@clearone.com

North America (Worldwide Headquarters)

ClearOne

Edgewater Corporate Park, South Tower

5225 Wiley Post Way, Suite 500

Salt Lake City, Utah 84116 USA

Telephone:

801-975-7200

Fax:

801-977-0087

Toll-Free:

800-945-7730

Tech Support:

800-283-5936

Latin America

Telephone:

801-975-7200

Fax:

801-977-0087

Sales Email:

sales@clearone.com

Tech Support Email:

tech.support@clearone.com

EMEA

Telephone:

44 (0) 1189 036 053

Sales Email:

sales@clearone.com

Tech Support Email:

tech.support@clearone.com

Asia-Pacific/Japan/Oceania

Telephone:

801-303-3388

Sales Email:

sales@clearone.com

Tech Support Email:

tech.support@clearone.com

Product registration

Register your ClearOne product(s) online at http://www.clearone.com/support/registration.php?content=main.

Registering your ClearOne product(s) enables us to provide you with better technical assistance, and to notify you of important information regarding your MAX IP Response Point product, including available upgrades, technical bulletins, and new product information.

WARRANTY INFORMATION

ClearOne Communications, Inc. warrants that this MAX IP Response Point product is free of defects in both material and workmanship. For complete warranty information including length, coverage, and limitations, visit http://www.clearone.com/support/warranty.php?content=main

21 Technical Services: 800-283-5936

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Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information System Requirements UnpackMicrosoft Response Point Software Download Connecting your conference phone InstallationConnecting Additional MAX IP Response Point Phones Manually assigning an IP address Configuration of the MAX IP Response Point PhoneManually provisioning your MAX IP Response Point phone Device Information screen Web Portal ScreensConfiguration User Preferences screen View Log Device Log File screen Configuration Trace/Logging Settings screenView Log Device Log File screen Tools Diagnostics VoIP Statistics screenUser Options To Change Dynamic Host Configuration Protocol DhcpTo Change Host IP Address To Change Subnet MaskTo Restore Factory Defaults To Program a Default Gateway IP AddressInstalling Response Point Administrator Response Point ConfigurationTo install Administrator MAX IP Response Point softwareConfiguring a Phone Using Response Point Administrator Response Point AdministratorTo add a new phone in Response Point Administrator Adding a New PhoneClick Add Phone Technical Services Troubleshooting TroubleshootingMAX IP Response Point Troubleshooting Troubleshooting Common IssuesSix Questions to Ask Before Troubleshooting the System Response Point TroubleshootingIssue 2 Unrecognized IP Addresses Issue 1 Undetected DevicesIssue 3 Faulty Connection to Phone Issue 5 Faulty Connection to Simple Mail Transfer Issue 4 Faulty Connection to Phone LinesIssue 6 Logon Attempts Failed Issue 7 Dropped CallsIssue 9 Speech Misrecognition Issue 8 Low Call VolumeIssue 10 Unlit Message Waiting Indicator MWI Product registration Customer Service and SupportPage Dimensions W x D x H Appendix a SpecificationsAppendix B Tools and Resources Assessment checklistAssessment Task Results Technical Services 800-283-5936 Beta Planning Task Results Deployment checklistTechnical Services 800-283-5936 Beta Appendix C Compliance Safety 73/23/EEC Low Voltage Directive LVDCFO