Chapter 6: Troubleshooting
Troubleshooting
Use this section to diagnose and resolve the most common issues that may occur with your product.
MAX IP Response Point Troubleshooting
Caring for your MAX IP Response Point
•Follow all warnings and instructions marked on your MAX IP Response Point.
•Unplug base unit and conferencing pod from the wall outlet before cleaning.
•Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your conferencing pod or base unit and power supply.
Troubleshooting Common Issues
If you are having trouble with your MAX IP Response Point, it might be improperly configured or other equipment might be malfunctioning. To begin, check for the following (or consult the chart in figure 6.1):
•The MAX IP Response Point base unit is plugged into an electrical outlet with the proper voltage and its power light is on.
•Make sure cables are securely connected.
•The equipment the other party is using is comparable in quality to your MAX IP Response Point conferencing phone and is working properly. While the MAX IP Response Point works with speakerphones, cell phones, handsets or installed conferencing systems, the quality of the conference will be impacted if the party you are conferencing with has poor quality equipment.
If you hear/see: | Possible issue: | Try this: |
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No dial tone. | Base unit is not connected to an | Connect the base unit to the |
| Ethernet jack. | Ethernet jack using the supplied |
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| Ethernet cable. |
| DHCP failure. | Check for IP address. |
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Static or noise. | The other party’s room is too noisy. | Ask the other party to turn off noisy |
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| equipment. |
| Packet loss or delay. | Contact Network Administrator. |
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Poor audio quality. | The equipment on the far end is of | The equipment should be |
| inferior quality. | upgraded. Participants can try |
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| sitting closer to equipment and |
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| eliminating background noise. |
| A G.729.1 codec is selected as the | Move the G.711 or G.729 codecs up |
| priority codec. | in the priority order. |
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Far end is difficult to hear. | Local AGC is turned off. | Activate local AGC. |
| Far end AGC is turned off. | Activate far end ALC. |
Far end is having difficulty hearing | Local ALC is turned off. | Activate local ALC. |
you. |
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| Far end AGC is turned off. | Activate far end AGC. |
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