ClearOne comm MAX IP Response Point Troubleshooting, Caring for your MAX IP Response Point

Page 20

Chapter 6: Troubleshooting

Troubleshooting

Use this section to diagnose and resolve the most common issues that may occur with your product.

MAX IP Response Point Troubleshooting

Caring for your MAX IP Response Point

Follow all warnings and instructions marked on your MAX IP Response Point.

Unplug base unit and conferencing pod from the wall outlet before cleaning.

Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your conferencing pod or base unit and power supply.

Troubleshooting Common Issues

If you are having trouble with your MAX IP Response Point, it might be improperly configured or other equipment might be malfunctioning. To begin, check for the following (or consult the chart in figure 6.1):

The MAX IP Response Point base unit is plugged into an electrical outlet with the proper voltage and its power light is on.

Make sure cables are securely connected.

The equipment the other party is using is comparable in quality to your MAX IP Response Point conferencing phone and is working properly. While the MAX IP Response Point works with speakerphones, cell phones, handsets or installed conferencing systems, the quality of the conference will be impacted if the party you are conferencing with has poor quality equipment.

If you hear/see:

Possible issue:

Try this:

 

 

 

No dial tone.

Base unit is not connected to an

Connect the base unit to the

 

Ethernet jack.

Ethernet jack using the supplied

 

 

Ethernet cable.

 

DHCP failure.

Check for IP address.

 

 

 

Static or noise.

The other party’s room is too noisy.

Ask the other party to turn off noisy

 

 

equipment.

 

Packet loss or delay.

Contact Network Administrator.

 

 

 

Poor audio quality.

The equipment on the far end is of

The equipment should be

 

inferior quality.

upgraded. Participants can try

 

 

sitting closer to equipment and

 

 

eliminating background noise.

 

A G.729.1 codec is selected as the

Move the G.711 or G.729 codecs up

 

priority codec.

in the priority order.

 

 

 

Far end is difficult to hear.

Local AGC is turned off.

Activate local AGC.

 

Far end AGC is turned off.

Activate far end ALC.

Far end is having difficulty hearing

Local ALC is turned off.

Activate local ALC.

you.

 

 

 

Far end AGC is turned off.

Activate far end AGC.

 

 

 

16 Technical Services: 800-283-5936

Image 20
Contents Administrator’s Guide Technical Support Appendix C Compliance Page Product Overview Product OverviewImportant safety information Microsoft Response Point Software Download UnpackSystem Requirements Connecting Additional MAX IP Response Point Phones InstallationConnecting your conference phone Manually provisioning your MAX IP Response Point phone Configuration of the MAX IP Response Point PhoneManually assigning an IP address Web Portal Screens Device Information screenConfiguration User Preferences screen Configuration Trace/Logging Settings screen View Log Device Log File screenTools Diagnostics VoIP Statistics screen View Log Device Log File screenTo Change Dynamic Host Configuration Protocol Dhcp User OptionsTo Change Host IP Address To Change Subnet MaskTo Program a Default Gateway IP Address To Restore Factory DefaultsResponse Point Configuration Installing Response Point AdministratorTo install Administrator MAX IP Response Point softwareResponse Point Administrator Configuring a Phone Using Response Point AdministratorTo add a new phone in Response Point Administrator Adding a New PhoneClick Add Phone Technical Services Troubleshooting TroubleshootingMAX IP Response Point Troubleshooting Troubleshooting Common IssuesResponse Point Troubleshooting Six Questions to Ask Before Troubleshooting the SystemIssue 3 Faulty Connection to Phone Issue 1 Undetected DevicesIssue 2 Unrecognized IP Addresses Issue 4 Faulty Connection to Phone Lines Issue 5 Faulty Connection to Simple Mail TransferIssue 6 Logon Attempts Failed Issue 7 Dropped CallsIssue 10 Unlit Message Waiting Indicator MWI Issue 8 Low Call VolumeIssue 9 Speech Misrecognition Customer Service and Support Product registrationPage Appendix a Specifications Dimensions W x D x HAssessment Task Results Assessment checklistAppendix B Tools and Resources Technical Services 800-283-5936 Beta Deployment checklist Planning Task ResultsTechnical Services 800-283-5936 Beta Safety 73/23/EEC Low Voltage Directive LVD Appendix C ComplianceCFO