AT&T 5840 user manual Case of Difficulty, Phone

5840_CIB_2ATT 2002.11.7 5:50 PM Page 64

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase.

PHONE

PROBLEMSOLUTION

DIFFICULTY

If the phone does not work at all, check these items first:

•Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

•Make sure the battery pack is installed correctly.

IN CASE OF

If the above suggestions do not solve the problem, try re-initializing the handset and base (see “To re-initialize the handset and base” on page 65).

PROBLEMSOLUTION

If you have no dial tone: Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service.

PROBLEM

If you hear a long tone when you try to use the handset:

SOLUTION

•The handset and base are not communicating properly. You might be out of range. Move closer to the base and try again.

•If moving closer to the base does not help, follow the directions “To re-initialize the handset and base” on page 65. PH

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