Nortel Networks i2021 Series manual Operations, Voice Operation, Terms and Nomenclature

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i2021 ISDN Teleset

OPERATIONS

Voice Operation

Most of the operations described to this point are switch related or controlled. Voice Operation consists of features/options controlled by the Teleset.

Terms and Nomenclature

Of all the terms used in basic telephony, none is more widely used than “On-Hook and Off-Hook.” They refer to placing or removing the handset, or receiver, in the cradle (usually on the top or in the front) of the instrument. The button protruding up from the cradle is the “On and Off” switch, or switch hook, of the phone. Pressing the Speaker key and requesting dial tone is also considered going “Off-Hook”. This background is helpful in understanding the instructions that follow.

Call Appearance LED’s

The various states of the Call Appearance indicators (hardkeys) are described in the following table.

LED State

Meaning

Off

Idle State

Red – Flashing Slow

Incoming Call

Red – Flashing Fast

Call on Hold (Local)

Green – Flashing Fast

Call on Hold (Shared)

Green - Steady

Call in Progress

Non-Programmable Hardkeys and Indicators

Non-programmable Hardkeys and Indicators are found to the right of the touchtone keypad. Some of the keys in this group perform important calling and answering functions.

nMSG

If your line service includes the Message Waiting feature, the MSG1 (and MSG2, when available) indicator will flash (red) when someone has left a call at your message center.

nMENU

The MENU key provides additional menu items and is used to exit from the menus. A steady light (red) lights the key when active.

nMORE

The MORE key lights to indicate that there are choices available for current menus. If the MORE key is lit continuously, it indicates there are additional menu items available by pressing the key. When the

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Contents I2021 Series Isdn Teleset Users Guide Page Trademark Acknowledgment Mandatory Customer InformationFederal Communications Commission FCC Requirements, Part Important Safety Instructions Table of Contents Table of Figures About This Manual FeaturesIntroduction Isdn i2021 S/T TelesetsRinger Controls Voice Operation FeaturesVolume Control Touchtone Keypad AccessoriesMULTI-LANGUAGE Isdn Interfaces InstallationParts List TR Switch Line and Power Connections i2021 TelesetSwitch Settings Power SwitchTerminating Resistors PS1/PS2 Switch SettingsPassive-Bus or Multipoint Point-to-Point CircuitsService Profile Identifier Spid Line ConfigurationCall Appearance Keys FeaturesSwitch Type Directory NumberInstalling the Logo Plate Assembling Softkeys AUTO-INSTALL Connecting the i2021- AUTO-INSTALLAUTO-SWITCH AUTO-SPID AUTO-SPID ProceduresAUTO-DOWNLOAD Connecting the i2021- MANUAL-INSTALLManually Choosing the Switch Type Manually Entering the Spid Press MENU, MORE, MORE, Config, MORE, MORE, SpidManually Programming Call Appearances Manual Switch DownloadingPage Page Page Manually Programming Feature Keys I2021 Isdn Teleset Setting the Contrast Setting Up the TelesetAdjusting the Display Viewing Angle Setting the Backlighting Options Setting the Date and Time Clock Ringing Patterns Page Primca Primary Call Appearance 2ND RingPage Confca Conference Call Appearance Priort CA Priority Call AppearanceIntercom Speed Dial KEY Assignment Page Editing a Speed Dial Number Setting the Alarm Time Press MENU, Alarm Setting Protection Levels Password SelectionThere are Three Levels of Password Protection Page Changing the Display Language Changing the Language on Keycaps and DisplayEnglish French Spanish Changing the KeycapsTerms and Nomenclature Non-Programmable Hardkeys and IndicatorsOperations Voice OperationDisplay Window and Menus Dialing ON-HOOK Placing CallsAnswering Incoming Calls Dialing OFF-HOOKCalling Party Number Display InformationTransfer, Conference and Drop Hold KeyWAY Conferencing Conferencing TWO Outgoing Calls Transferring Incoming CallsConferencing TWO Incoming Calls Conferencing AN Incoming Call to AN Outgoing CallConferencing AN Outgoing Call to AN Incoming Call Drop Feature Directory Changes Teleset FeaturesRedial DirectoryPage Call Records Viewing the Call Logs with Calling Party Name and Number Dialing from the Call LOG Saving a Callog Entry to the Directory Page DSS/BLF Operation Advanced FeaturesDSS/BLF Direct Station Select, Busy Lamp Field Tsms Not Available in this Release Disabling SoftkeysPage Key Mapping Inspect Inspect or VIEW? ViewProtecting Keys from Being Overwritten Protecting Specific Keys from an Automatic Download Disabling the Automatic DownloadKey Clicks Disable LoggingTesting Disable Call Logs on Shared Call AppearanceCode Error Type Meaning Loading FW Troubleshooting ProblemsMaintaining the Teleset Checking the FW VersionCAN’T SET Call Appearances Back to Primca CAN’T SET DSS/BLF, CONFCA, or Other CA TypesGlossary Page Auto IndexRedial Iii