Nortel Networks i2021 Series manual Maintaining the Teleset, Checking the FW Version, Loading FW

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i2021 ISDN Teleset

MAINTAINING THE TELESET

Checking the FW Version

If you experience a problem with the i2021you may be asked to verify the firmware version. To check the FW version of the i2021, press MENU, View, Version. The display will show the version number.

Loading FW

Firmware can be replaced and the i2021 can be updated using the FWLoader. See your distributor or service provider for information on this product.

Troubleshooting Problems

CLOCK FLASHES

nThe Teleset lost power and the clock flashes when power is restored. To stop the flash, press MENU, Clock, Save. The clock maintains the correct time even though power has been lost.

NO DISPLAY

nContrast control is improperly adjusted.

nThe Teleset has no power.

1.Check the power source.

2.Check the position of the PS1/PS2 switch.

SPEAKERPHONE DOES NOT WORK/NO SOUND FROM SPEAKER

nVolume control set too low.

nTeleset in headset mode.

nLine not initialized.

nHeadset plugged into headset jack.

MISSING FEATURE KEYS

nTeleset improperly programmed.

1.ReqParam/RunSPM download not performed.

2.Manual programming not performed.

MISSING CALL APPEARANCES SAME AS “MISSING FEATURE KEYS.”

NO TRANSMIT FROM HEADSET, RECEIVES OK

nMute Key - ON.

LINE NOT READY

nNo S/T synchronization from NT1.

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Contents I2021 Series Isdn Teleset Users Guide Page Trademark Acknowledgment Mandatory Customer InformationFederal Communications Commission FCC Requirements, Part Important Safety Instructions Table of Contents Table of Figures About This Manual FeaturesIntroduction Isdn i2021 S/T TelesetsRinger Controls Voice Operation FeaturesVolume Control Touchtone Keypad AccessoriesMULTI-LANGUAGE Isdn Interfaces InstallationParts List TR Switch Line and Power Connections i2021 TelesetSwitch Settings Power SwitchTerminating Resistors PS1/PS2 Switch SettingsPassive-Bus or Multipoint Point-to-Point CircuitsService Profile Identifier Spid Line ConfigurationCall Appearance Keys FeaturesSwitch Type Directory NumberInstalling the Logo Plate Assembling Softkeys AUTO-INSTALL Connecting the i2021- AUTO-INSTALLAUTO-SWITCH AUTO-SPID AUTO-SPID ProceduresAUTO-DOWNLOAD Connecting the i2021- MANUAL-INSTALLManually Choosing the Switch Type Manually Entering the Spid Press MENU, MORE, MORE, Config, MORE, MORE, SpidManually Programming Call Appearances Manual Switch DownloadingPage Page Page Manually Programming Feature Keys I2021 Isdn Teleset Setting the Contrast Setting Up the TelesetAdjusting the Display Viewing Angle Setting the Backlighting Options Setting the Date and Time Clock Ringing Patterns Page Primca Primary Call Appearance 2ND RingPage Confca Conference Call Appearance Priort CA Priority Call AppearanceIntercom Speed Dial KEY Assignment Page Editing a Speed Dial Number Setting the Alarm Time Press MENU, Alarm Setting Protection Levels Password SelectionThere are Three Levels of Password Protection Page Changing the Display Language Changing the Language on Keycaps and DisplayEnglish French Spanish Changing the KeycapsTerms and Nomenclature Non-Programmable Hardkeys and IndicatorsOperations Voice OperationDisplay Window and Menus Dialing ON-HOOK Placing CallsAnswering Incoming Calls Dialing OFF-HOOKCalling Party Number Display InformationTransfer, Conference and Drop Hold KeyWAY Conferencing Conferencing TWO Outgoing Calls Transferring Incoming CallsConferencing TWO Incoming Calls Conferencing AN Incoming Call to AN Outgoing CallConferencing AN Outgoing Call to AN Incoming Call Drop Feature Directory Changes Teleset FeaturesRedial DirectoryPage Call Records Viewing the Call Logs with Calling Party Name and Number Dialing from the Call LOG Saving a Callog Entry to the Directory Page DSS/BLF Operation Advanced FeaturesDSS/BLF Direct Station Select, Busy Lamp Field Tsms Not Available in this Release Disabling SoftkeysPage Key Mapping Inspect Inspect or VIEW? ViewProtecting Keys from Being Overwritten Protecting Specific Keys from an Automatic Download Disabling the Automatic DownloadKey Clicks Disable LoggingTesting Disable Call Logs on Shared Call AppearanceCode Error Type Meaning Loading FW Troubleshooting ProblemsMaintaining the Teleset Checking the FW VersionCAN’T SET Call Appearances Back to Primca CAN’T SET DSS/BLF, CONFCA, or Other CA TypesGlossary Page Auto IndexRedial Iii