BT Diverse 5250 manual Help, Try these solutions to the most common problems

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BT Diverse 5250 ~ 5th Edition ~ 20th May ’03 ~ 5187

Help

Helpline

If you experience any difficulties with your BT Diverse 5250, please call the BT Diverse Helpline on 08457 908 070.

Try these solutions to the most common problems.

Problem	Possible cause	Solution
Handset not registering.	The base is not powered.	Make sure that the power supply
	There are no batteries in the	is plugged in at the base and
	handset.	switched on. Make sure that the
		rechargeable batteries (included)
		are fitted in the handset correctly.
		Switch the handset off and then back
		on again, place the handset on to the
		base again and leave for approx.
		1 minute to try registering again.
		If this is unsuccesful, then try a
		manual registration (see page 55).

You have forgotten your base	You have changed the PIN.	Try entering the default PIN (0000).
station PIN number.		If you have changed the PIN and
		cannot remember the number you
		will need to contact the BT Diverse
		Helpline on 08457 908070.

No display.	The handset is switched off.	Hold down RED PHONE for
		1 second.
		Charge or replace the batteries.

Nothing happens when you press	Keyguard may be switched on.	Hold down the # button for
any button.		1 second.

No connection between handset	Are you out of range of the base	Move closer to the base station.
and base station.	station.
	Handset is not registered.	Register the handset.
	Base station is not switched on.	Check the mains power is connected
		correctly.

HELP

BT Diverse Helpline – 08457 908 070

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Contents User Guide Page Directory At a glanceBT Diverse 5250 ~ 5th Edition ~ 20th May ’03 ~ Base SMS User Guide for instructions on Please refer to the separate UsingUsing the SMS functionality This guideSMS Main menuMessages Menu Quick guide to handsetHelpline Quick guide to handset display iconsFor your records IntroductionUnpacking your BT Diverse General Safety informationSafety information CleaningConnect the base station Setting upPlug the power supply unit into the wall socket Plan the locationRegistering and charging the handset Insert the batteriesTo register the handset Out of range? Battery level iconsBattery performance If the icons on the display Flash continuouslyDate/Time appears Setting the date and timeMaking and ending calls Using the telephoneTo make a handsfree call To adjust the handsfree volume whilst in handsfree modeHandsfree To receive an external callTo store an entry in the directory Using the directoryTo switch to handsfree during a call To answer a call in handsfreePress 10x 11x 12x 13x 14x Character mapTo edit a directory entry To dial a name and number in the directoryTo view directory entry To dial a number in the redial list RedialTo delete an entry To delete the entire directoryRedial list to the directory To switch secrecy on/offSecrecy To copy numbers shownDuring an external call Paging and internal callsTo transfer an external call between handsets To return to your external caller To answer a waiting call during an internal callCall Waiting Calls list Caller Display and other BT Calling FeaturesPress the Green Phone To view the Calls listEmpty Been deletedTo withhold your number from being sent Other BT Calling FeaturesCall Waiting To accept a waiting callRing Back Off To switch Call Waiting on/offServices You can divert calls No Answer or When BusyTo set Call Divert If you selected Answering OK Machine Press OK Additional featuresTo set one-touch access to your messages Voice MailMachine To change the quick access button settingTo retrieve messages from your Voice Mail service 7000P1234#P000000#To change the earpiece volume and handsfree volume Handset settingsTo set the ringer volume and melody VolumeShortcut button To change the display languageSelect whether external calls or internal calls Advisory Tones To switch off your handset’s beeps and tonesTo switch auto talk on or off Audio SettingsHandset Name To reset a handsetDefault? Anne or OfficeThis name will appear in the internal list of handsets To change the internal number of a handsetEdit Handset No. is displayed To change the ringer volume Base station settingsBase station audio settings To change the loudspeaker volumeRinger Melody Base Station PIN Personal Identification NumberTo change the ringer melody To turn the base key tones on or offSystem PIN To reset the baseTo change the base station PIN Repeater settings To set repeater modeAdditional Features Repeater ModeAnswer and Record Outgoing messagesIf you want to record a message for Answer and Record To record your own outgoing messageRecord Announcement Answer OnlyPress OK Speak after tone To cancel recording at anyTo play your outgoing message Announce Only and then pressAnswer and Record To delete your outgoing messageAnnouncements ModeAnnouncement deleted Answer DelayDelete Announce Only Delete Are you sure?To adjust the message length Setting the message lengthTo change the answer delay setting Call screening Quick access button settingTo switch the Handset Loudspeaker on or OFF To switch the Base Loudspeaker on or OFFAnswering Machine To switch the answering machine on and offWhen you switch the answering machine on When you switch the answering machine OFFDuring playback New message indicatorTo playback messages While the caller is leaving their message To interrupt a callAnswering Mach +04 To change the playback volumePlaying messages To listen to your messagesTo copy a telephone number of a message to the directory To delete all messagesSave Entry Functions during playback Remote accessTo switch on your answering machine from another phone When you hear your outgoing Registering additional handsets Using additional handsets and basesTo make internal calls or page handsets, see On the handset to be registeredHandset? To de-register a handsetHelp Try these solutions to the most common problemsHandset does not ring General information GuaranteeBT Accessories Replacement Items To set the dialling mode Technical information Switchboard compatibility80, 100, 120, 180, 250, 300ms, 600ms or 800ms To switch temporarily from pulse to tone diallingTo set the recall time Tone diallingSetting pauses Index PIN SMS Ofﬁces worldwide