Polycom P001 manual Troubleshooting, Allowing Video Display on the Web, Placing a Test Call

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User’s Guide for the Polycom RealPresence Group Series

Allowing Video Display on the Web

If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. You can use the Polycom web interface’s Web Director to view the room or video.

Caution. The default setting is to not allow video display. Be sure to verify whether your system administrator wants the setting to be changed.

To allow the display of video on the web:

1Navigate to > Meetings.

2Select Allow Video Display on Web.

Troubleshooting

Placing a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup. You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www.polycom.com/videotest.

Try these best practice methods:

•Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.

•To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.

•Find out if the system you are calling is powered on and is functioning properly.

•If you can make calls but not receive them, make sure that your system is configured with the correct number.

Accessing System Information, Status, and Diagnostics Screens

The Polycom RealPresence Group systems provide various screens that allow you to review information about calls made by the system and to review network usage and performance.

Polycom, Inc.

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Contents User’s Guide for the Polycom RealPresence Group Series Patent Information Trademark InformationContents User’s Guide for Polycom RealPresence Group Series Contents User’s Guide for the Polycom RealPresence Group Series Using the Remote Control To recharge the remote control battery Recharging the Remote Control BatteryPower On Self Test Post Powering On and OffTo return to the Home screen Navigating the Local User InterfaceTo open the Menu screen Placing a Call Calling and AnsweringCalling by Entering a Name or Number Place a Call Recent Calls Place a Call ContactsCalling from the Contacts Screen Calling from the Recent Calls ListGo to Place a Call and select Recent Calls Go to Place a Call and select ContactsEnding a Call Answering a CallTypes of Video Calls You Can Make Calling a Speed Dial EntryParticipating in an Encrypted Call Controlling What You SeeViewing Your System’s IP Address Out of a call Selecting and Adjusting a Camera or Other Video SourceA call To adjust a Polycom EagleEye View camera To stop camera tracking To start camera trackingTo view stored presets Setting and Using Camera PresetsTo move the camera to a stored preset Select Cameras PresetsAdjusting Volume Switching Between Full-Screen Video and the Home ScreenControlling What You Hear Enjoying Stereo Audio in Video Calls Muting the MicrophoneTo mute or unmute the microphone Points to note about muting the microphoneShowing Content with People+Content IP Showing ContentInformation System Detail ResolutionClick Disconnect Refresh rates HzTo set up your RealPresence Group system to show content Resolution Refresh rates HzRealPresence Group 500 System To stop showing content Points to note about showing contentSearching for Directory Contacts Working with Directory and Contact EntriesIncluding Multiple Sites in Calls To place a multipoint call using Recent CallsPlacing a Multipoint Call To place a multipoint call by adding sites to a callHanging Up a Multipoint Call Passwords for Multipoint CallsTo configure a meeting password To enter a meeting passwordMultipoint Viewing Layouts To change layouts during a multipoint callChanging the Way Calls Are Answered Temporarily Refusing CallsAnswering Video Calls Automatically To temporarily refuse incoming callsTo mute automatically answered video calls Muting Automatically Answered Video CallsSelect Mute Auto Answer Calls User’s Guide for the Polycom RealPresence Group Series Using Microsoft Outlook Calendaring Joining a Scheduled Meeting Viewing Scheduled MeetingsIcon Presence Description Muting in a Cccp Call Using Avaya Network Features with Video CallsTo activate call forwarding To transfer a call To deactivate call forwardingTo add a system to a call Customizing Your Workspace Adjusting for Room LightingAllowing the Far-End System to Control Your Camera Select Far Control of Near CameraAllowing Video Display on the Web TroubleshootingPlacing a Test Call To allow the display of video on the webStatus System InformationSelect Information Select StatusA Call Status Information Status Screen DescriptionTo access information about your system diagnostics System DiagnosticsSelect Diagnostics Diagnostic Screen DescriptionPlay the VCR or DVD to test the audio Contacting Technical and Solution Support Using the Knowledge BaseSearching Documentation Polycom Technical SupportRegulatory Notices Polycom Solution SupportPolycom RealPresence Group System 700 Regulatory Model P002