Polycom P001 manual Regulatory Notices, Polycom Solution Support

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User’s Guide for the Polycom RealPresence Group Series

To contact Polycom Technical Support, go to support.polycom.com.

Enter the following information about your RealPresence group system, then ask a question or describe the problem. This information helps us to respond faster to your issue:

•To find your system’s 14-digit serial number, go to > Information > System Detail or locate the number on the back of the system.

•To find the software version of your system, go to > Information > System Detail.

•To find active alert messages generated by your system, go to > Status.

•To find information about your network, go to > Information > Network.

•Provide any troubleshooting steps that you have already tried.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.

Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook, Microsoft Office Communications Server and Microsoft Lync Server 2010 integrations. For additional information and details please refer to http://www.polycom.com/services/professional_services/index.html or contact your local Polycom representative.

Regulatory Notices

Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems:

•Polycom RealPresence Group System 300 (Regulatory Model P001 Group 300)

•Polycom RealPresence Group System 500 (Regulatory Model P001 Group 500)

Polycom, Inc.

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Contents User’s Guide for the Polycom RealPresence Group Series Patent Information Trademark InformationContents User’s Guide for Polycom RealPresence Group Series Contents User’s Guide for the Polycom RealPresence Group Series Using the Remote Control To recharge the remote control battery Recharging the Remote Control BatteryPower On Self Test Post Powering On and OffTo return to the Home screen Navigating the Local User InterfaceTo open the Menu screen Place a Call Recent Calls Place a Call Contacts Calling and AnsweringPlacing a Call Calling by Entering a Name or NumberGo to Place a Call and select Contacts Calling from the Recent Calls ListCalling from the Contacts Screen Go to Place a Call and select Recent CallsCalling a Speed Dial Entry Answering a CallEnding a Call Types of Video Calls You Can MakeParticipating in an Encrypted Call Controlling What You SeeViewing Your System’s IP Address Out of a call Selecting and Adjusting a Camera or Other Video SourceA call To adjust a Polycom EagleEye View camera To stop camera tracking To start camera trackingSelect Cameras Presets Setting and Using Camera PresetsTo view stored presets To move the camera to a stored presetAdjusting Volume Switching Between Full-Screen Video and the Home ScreenControlling What You Hear Points to note about muting the microphone Muting the MicrophoneEnjoying Stereo Audio in Video Calls To mute or unmute the microphoneShowing Content with People+Content IP Showing ContentRefresh rates Hz ResolutionInformation System Detail Click DisconnectTo set up your RealPresence Group system to show content Resolution Refresh rates HzRealPresence Group 500 System To stop showing content Points to note about showing contentSearching for Directory Contacts Working with Directory and Contact EntriesTo place a multipoint call by adding sites to a call To place a multipoint call using Recent CallsIncluding Multiple Sites in Calls Placing a Multipoint CallHanging Up a Multipoint Call Passwords for Multipoint CallsTo change layouts during a multipoint call To enter a meeting passwordTo configure a meeting password Multipoint Viewing LayoutsTo temporarily refuse incoming calls Temporarily Refusing CallsChanging the Way Calls Are Answered Answering Video Calls AutomaticallyTo mute automatically answered video calls Muting Automatically Answered Video CallsSelect Mute Auto Answer Calls User’s Guide for the Polycom RealPresence Group Series Using Microsoft Outlook Calendaring Joining a Scheduled Meeting Viewing Scheduled MeetingsIcon Presence Description Muting in a Cccp Call Using Avaya Network Features with Video CallsTo activate call forwarding To transfer a call To deactivate call forwardingTo add a system to a call Select Far Control of Near Camera Adjusting for Room LightingCustomizing Your Workspace Allowing the Far-End System to Control Your CameraTo allow the display of video on the web TroubleshootingAllowing Video Display on the Web Placing a Test CallSelect Status System InformationStatus Select InformationA Call Status Information Status Screen DescriptionDiagnostic Screen Description System DiagnosticsTo access information about your system diagnostics Select DiagnosticsPlay the VCR or DVD to test the audio Polycom Technical Support Using the Knowledge BaseContacting Technical and Solution Support Searching DocumentationRegulatory Notices Polycom Solution SupportPolycom RealPresence Group System 700 Regulatory Model P002