Polycom P001 manual Searching Documentation, Using the Knowledge Base, Polycom Technical Support

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User’s Guide for the Polycom RealPresence Group Series

Diagnostic Screen	Description

Camera Tracking	Provides diagnostics specific to the EagleEye Director.
	Audio
	Verifies microphone functionality. To use this feature,
	speak aloud and verify that you can see dynamic signal
	indications for two vertical microphones and five
	horizontal microphones. If no signal indication appears
	for a specific microphone, manually power off the
	EagleEye Director and then power it back on.
	Also verifies the reference audio signal: Set up a video
	call. Let the far side speak aloud and verify that you can
	see dynamic signal indications for the two reference
	audio meters. If no signal indication appears for a
	specific microphone, make sure the reference cable is
	connected firmly.
	After you verify microphone functionality, calibrate the
	camera again.
	Video
	• Left Camera shows video from the left camera.
	• Right Camera shows video from the right camera.
	• Color Bars displays the color bar test screen.

Searching Documentation

You can find Polycom product documentation at support.polycom.com. The documents are grouped by Polycom video system type and system names.

Using the Knowledge Base

For more troubleshooting information, search the Knowledge Base at support.polycom.com.

Contacting Technical and Solution Support

Polycom Technical Support

If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support.

38	Polycom, Inc.

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Contents User’s Guide for the Polycom RealPresence Group Series Trademark Information Patent InformationContents User’s Guide for Polycom RealPresence Group Series Contents User’s Guide for the Polycom RealPresence Group Series Using the Remote Control Recharging the Remote Control Battery To recharge the remote control batteryPowering On and Off Power On Self Test PostNavigating the Local User Interface To return to the Home screenTo open the Menu screen Calling by Entering a Name or Number Calling and AnsweringPlacing a Call Place a Call Recent Calls Place a Call ContactsGo to Place a Call and select Recent Calls Calling from the Recent Calls ListCalling from the Contacts Screen Go to Place a Call and select ContactsTypes of Video Calls You Can Make Answering a CallEnding a Call Calling a Speed Dial EntryControlling What You See Participating in an Encrypted CallViewing Your System’s IP Address Selecting and Adjusting a Camera or Other Video Source Out of a callA call To adjust a Polycom EagleEye View camera To start camera tracking To stop camera trackingTo move the camera to a stored preset Setting and Using Camera PresetsTo view stored presets Select Cameras PresetsSwitching Between Full-Screen Video and the Home Screen Adjusting VolumeControlling What You Hear To mute or unmute the microphone Muting the MicrophoneEnjoying Stereo Audio in Video Calls Points to note about muting the microphoneShowing Content Showing Content with People+Content IPClick Disconnect ResolutionInformation System Detail Refresh rates HzResolution Refresh rates Hz To set up your RealPresence Group system to show contentRealPresence Group 500 System Points to note about showing content To stop showing contentWorking with Directory and Contact Entries Searching for Directory ContactsPlacing a Multipoint Call To place a multipoint call using Recent CallsIncluding Multiple Sites in Calls To place a multipoint call by adding sites to a callPasswords for Multipoint Calls Hanging Up a Multipoint CallMultipoint Viewing Layouts To enter a meeting passwordTo configure a meeting password To change layouts during a multipoint callAnswering Video Calls Automatically Temporarily Refusing CallsChanging the Way Calls Are Answered To temporarily refuse incoming callsMuting Automatically Answered Video Calls To mute automatically answered video callsSelect Mute Auto Answer Calls User’s Guide for the Polycom RealPresence Group Series Using Microsoft Outlook Calendaring Viewing Scheduled Meetings Joining a Scheduled MeetingIcon Presence Description Using Avaya Network Features with Video Calls Muting in a Cccp CallTo activate call forwarding To deactivate call forwarding To transfer a callTo add a system to a call Allowing the Far-End System to Control Your Camera Adjusting for Room LightingCustomizing Your Workspace Select Far Control of Near CameraPlacing a Test Call TroubleshootingAllowing Video Display on the Web To allow the display of video on the webSelect Information System InformationStatus Select StatusStatus Screen Description A Call Status InformationSelect Diagnostics System DiagnosticsTo access information about your system diagnostics Diagnostic Screen DescriptionPlay the VCR or DVD to test the audio Searching Documentation Using the Knowledge BaseContacting Technical and Solution Support Polycom Technical SupportPolycom Solution Support Regulatory NoticesPolycom RealPresence Group System 700 Regulatory Model P002