Panasonic KX-TG6821SA, KX-TG6812SA, KX-TG6811SA Troubleshooting, General use, Problem

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.

General use

Problem

The handset does not turn on even after installing charged batteries.

The unit does not work.

The handset display is blank.

I cannot hear a dial tone.

I cannot use the Smart Function Key even if the NR indicator is flashing slowly.

I cannot use the intercom feature.

The base unit beeps.

Cause/solution

RPlace the handset on the base unit or charger to turn on the handset.

RMake sure the batteries are installed correctly (page 8).

RFully charge the batteries (page 9).

RCheck the connections (page 8).

RUnplug the base unit’s AC adaptor to reset the unit and turn off the handset. Reconnect the adaptor, turn on the handset and try again.

RThe handset has not been registered to the base unit. Register the handset (page 47).

RThe handset is not turned on. Turn the power on (page 12).

RMake sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.

RThe base unit’s AC adaptor or telephone line cord is not connected. Check the connections.

RDisconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.

RAnother unit is in use. Wait and try again later.

RThe key lock feature is turned on. Turn it off (page 17).

RThis feature is available between the handsets. Although the handset displays “Intercom”, this feature is not available for single handset models.

RNew messages have been recorded. Listen to the new messages (page 33).

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Contents Thank you for purchasing a Panasonic product Digital Cordless PhoneDigital Cordless Answering System Table of Contents Feature differences Model compositionAccessory information Supplied accessoriesAdditional/replacement accessories Accessory itemFor your safety Important safety instructions BatteryFor best performance Base unit location/avoiding noiseRoutine care SpecificationsOther information Setting up Battery installationConnections Correct IncorrectBattery charging Battery levelIcon Battery level Operation Operating timeBase unit ControlsHandset Display Handset display itemsGreeting Only is LineDisplay language Turning the power on/offInitial settings Dialling mode Using the Smart Function Key NR keySmart Function Key NR key Date and timeOne touch eco mode Setting the Smart Function KeyMaking calls Answering callsUseful features during a call Power back-up operation Key lockHandset noise reduction NR key Handset equalizerWhen only 1 handset is registered Making calls during a power failureContinuing a call during a power failure Phonebook MbN Phonebook a Mokn Speed dial Programmable settings Display the menu tree and direct command code tableSettings Number of Rings *2 2-7 Rings Memo Alarm Alarm1-3 OnceTime Adjustment *2, *4 Caller ID New Message Alert *2 Outgoing CallRinger Setup Ringer Volume Handset Ringer VolumeNight Mode On/Off Night ModeLine Setup Dial Mode *2 Pulse Msec # 160 msec Privacy Mode *2, *5, *12Repeater Mode *2 Power Failure Cancel Register *3Alarm Special programmingOn 0 Off #173 Main menu Caller Barred*2, *13Night mode Turning night mode on/offSetting the ring delay Changing the start and end timeSetting call restriction Changing the handset nameIncoming call barring Caller ID subscribers only MeNSetting the repeater mode Changing the base unit PIN Personal Identification NumberIncreasing the range of the base unit Dect repeaterUsing Caller ID service Caller ID featuresCaller list Viewing the caller list and calling backEditing a caller’s phone number before calling back Erasing selected caller informationErasing all caller information Storing caller information to the phonebookAnswering system Turning the answering system on/offGreeting message Memory capacity including your greeting messageListening to messages using the base unit MeN Using a pre-recorded greeting messageRecording your greeting message Operating the answering system during playbackListening to messages using the handset Erasing all messagesOperating the answering system Calling back Caller ID subscribers onlyNew message alert by a call Advanced new message alerting featuresAudible message alert Remote access code Using the answering system remotelyRemote commands Remote operationAnswering system settings For voice mail service subscribersTurning on the answering system remotely Number of rings before the unit answers a callCaller’s recording time Selecting Greeting OnlyVoice mail service Transferring calls, conference calls IntercomHandset locator Character entry Character entry modesCyrillic character table Extended 1 character tableExtended 2 character table Display message Error messagesCause/solution General use TroubleshootingProblem Making/answering calls, intercom Programmable settingsBattery recharge Caller ID Answering systemLiquid damage Registering a handset to the base unitDeregistering a handset Index 2013/06/19 2013/06/19 For your future reference