HP UX 11i v2 Networking Software manual Collecting Troubleshooting Data, Troubleshooting Methods

Page 61

Problem Solving

Collecting Troubleshooting Data

 

 

Collecting Troubleshooting Data

 

 

If the information already given was not sufficient to isolate and correct

 

 

the problem, use the tracing and logging facilities to gather more

 

 

information.

 

 

The method you use to gather tracing and logging information will

 

 

depend on the error that is produced. Table 2-2 lists the possible

 

 

methods.

Table 2-2

Troubleshooting Methods

 

 

 

 

Type of

Troubleshooting Method

 

Error

 

 

 

 

 

 

osidiag

If the problem is reported during a run of osidiag, then use the tracing

 

 

and logging utilities provided by osidiag. This procedure is described in

 

 

the section “Tracing and Logging through /opt/ots/bin/osidiag” on

 

 

page 62.

 

 

 

 

X.400

If the problem occurs through an X.400 application, then follow the tracing

 

 

procedures described in the Managing X.400—Administrator’s Guide.

 

 

 

 

User

If the problem occurs through a user-written application, then there are two

 

Application

facilities that can give you further information. This procedure is described

 

 

in the section “Tracing and Logging User Applications” on page 63.

 

 

 

Chapter 2

61

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Contents 32070-90031 E0597 HP 9000 NetworkingCopyright Notices Legal NoticesTrademark Notices Page Contents Problem Solving Syntax Example Recovering from otsstart Failure Using OSI and OTS ToolsUpdating OTS otsupdate Printing History Page Interoperability Testing Ftam Interoperability Testing Testing Ftam InteroperabilityFtam Pre-Test Checklist Ftam Pre-Test ChecklistCheck the following before attempting to run the Ftam tests Ftam Connectivity Test Ftam Interoperability TestingFtam File Transfer Test Ftam Call Errors Reason Corrective Action Interpreting Ftam ErrorsFtam Call Reason Corrective Action Testing Apri Interoperability Apri Pre-Test Checklist Apri Pretest ChecklistRunning Apri Tests Client Mode Running Apri Tests Server Mode Apri Call Errors Reason Corrective Action Interpreting Apri ErrorsApri Call Reason Corrective Action Testing Session Interoperability Session Pre-Test Checklist Session Pre-Test ChecklistRunning Session Tests Client Mode Running Session Tests Server Mode Session Call Errors Reason Corrective Action Interpreting Session ErrorsSession Call Reason Corrective Action Testing Transport Interoperability Transport Pre-Test Checklist Transport Pre-Test ChecklistRunning Transport Tests Transport problem corrected Interpreting Transport ErrorsProblem persists Transport Call Errors Reason ActionTesting LAN 802.3 or Fddi Interoperability LAN Pre-Test Checklist LAN Pre-Test ChecklistRunning LAN Tests LAN problem corrected Interpreting LAN ErrorsLAN Errors Reason Action Configuration change requiredError Reason Action Testing X.25 Interoperability Pre-Test Checklist Pre-Test ChecklistRunning X.25 Tests Problem corrected Interpreting X.25 ErrorsErrors Reason Action Recv*00B Protocol Reason Codes Reason and Refuse CodesCode Meaning Action 0x08 Reject Nsap unreachable/ Permanent Reason and Refuse Codes Local node may not be compatible with that Osiadmin F0-FF Session Refuse Codes Session Refuse CodesCode Meaning To Create a Result File Problem Solving Basic Steps Interpreting Errors Interpreting ErrorsWhere Action Status Check Checking System StatusStatus Check Link Verification Running Verification TestsOTS Transport Verification Service VerificationRunning Verification Tests Troubleshooting Methods Collecting Troubleshooting DataType Troubleshooting Method Error Opt/ots/bin/osidiag Tracing and Logging throughTracing and Logging User Applications Service/Layer Entities to LogLogging and Tracing Entities Fddi Otsdests Common Mistakes Common Configuration MistakesOtssubnets Common Mistakes Localapp Common Mistakes Otsparms Common MistakesRemoteapp Common Mistakes Error Description Common Logged ErrorsSubsystem OTS Subsystem AcsepresSubsystem Transport Subsystem Network Submitting Problem Information to HP Using OSI and OTS Tools Osiadmin RFC1006 Configure Managing Your Configuration Using osiconfTroubleshooting Using osiconfchk Tests Provided by osidiag OSI DiagnosticsComponent Test Fddi Starting and Stopping OSI Osistart CommandStopping OSI Osistat CommandSyntax Starting OTS otsstartExample Recovering from otsstart Failure Checking OTS Status otsstat OTS Updating OTS otsupdate End System Commands Dynamic Routing CommandsOtsaddis Intermediate System CommandsES/IS Parameters ES/IS Command ParametersArgument ParameterOption Description ES/IS Command OptionsDynamic Routing Commands Route CommandsDynamic Route Commands Route Command ParametersNsap Commands Route Command OptionsRoute Command Options Argument DescriptionOtsshownsaps Apri IndexIndex
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