Problem Solving
Submitting Problem Information to HP
Submitting Problem Information to HP
The following items will be very useful in having HP Support diagnose problems with your OSI products.
•Result Files - The output created for all your runs of osidiag. Examples of the recommended file names are /tmp/ftam.res and
/tmp/tran.res.
•OTS Configuration Files - The contents of the following files in
/etc/opt/ots/conf:
local_app | For FTAM problems only. |
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ots_dests | For nodes running over X.25 or NULL internet. |
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ots_parms | In all cases. |
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ots_routes | In all cases. |
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ots_subnets | In all cases. |
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remote_app | For FTAM only. |
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•X.400 Configuration Report. If you are using X.400 and experience problems, type the following:
/opt/x400/bin/x4dump
A file called /tmp/x4dump.sh is created which can be
•X.25 Configuration Report. If you are using X.25 and experience problems, type the following:
/opt/x25/bin/x25stat
Print the resulting file.
•LAN Configuration Report. If you are using LAN (802.3 or FDDI) and experience problems, type the following:
/usr/sbin/lanscan /tmp/lan.cnf
Print the resulting file.
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