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HP policy on non-HP supplies
When you insert a supply into the printer, the printer will inform you if the supply is not a genuine HP supply. If you insert a genuine HP supply that has reached the low state from another HP printer, the printer identifies the supply as
Resetting the printer for non-HP supplies
| When you install a | |
| imaging drum you replaced blinks and the Attention light is on. You must press | (CANCEL JOB) |
| the first time you install this | |
| supply is low or empty. |
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CAUTION | The printer will not stop printing when this type of supply is empty. Printer damage could occur if | |
| the printer prints with an empty print cartridge or imaging drum. See | |
| warranty statement” on page 106 and “Limited warranty for the print cartridges and imaging drum” | |
| on page 107. |
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HP fraud hotline
Call the HP fraud hotline if the supplies status lights, the embedded Web server, or HP Status and Alerts indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge or imaging drum might not be a genuine HP one if you notice the following issues:
● You are experiencing a high number of problems with the print cartridge or imaging drum.
● The print cartridge or imaging drum does not look like it usually does (for example, the pull tab or the box is different).
In the United States, call
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number:
ENWW | Chapter 4 Problem solving and maintenance 103 |