HP 2500L, 2500tn, 2500n manual Troubleshooting tab, Other links

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Troubleshooting tab

This section of the navigation bar contains links to the information pages of the printer. (Some of these pages are also available from other sources, such as the embedded Web server or the printer itself.) From this section, you can view the following pages:

●Control Panel Help. Allows you to view animations of control panel light messages, identify what the light pattern means, and view information for resolving the message.

●Cleaning Page. You can clean the print path using this tool. See “Managing supplies” on page 101 for instructions.

●Diagnostic Tools. These pages can help you resolve problems with color printing tasks and calibrate the printer.

●Demo pages. These are additional demonstration pages you can print.

Other links

This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Color LaserJet 2500 Toolbox, you must connect before you can visit these websites. Connecting might require that you close the HP Color LaserJet 2500 Toolbox and reopen it.

●HP Instant Support™ . Connects you to the HP website to help you find help for issues that might arise. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.

●Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges, an imaging drum, and paper.

●Product Support. Connects to the support site for the HP Color LaserJet 2500 printer. Then, you can search for help with a specific problem.

ENWW	3 Managing the printer 59

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Contents Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Enww Contents Managing the printer Index Enww Introduction Printer basicsHP Color LaserJet 2500L Printer configurationsHP Color LaserJet HP Color LaserJet 2500nColor printing Printer featuresEnhanced memory Printer parts 10/100 Base-T RJ-45 port Interface portsUnderstanding Supplies Status Control panel featuresBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonUnderstanding Printer Status Cancel Job buttonReady light Go light and Go buttonUnix Software and supported operating systemsSoftware for Windows Using HelpPrinter drivers HP Color LaserJet 2500 ToolboxHP Web Jetadmin Software for network installations onlyStarting HP Web Jetadmin Embedded Web serverPPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS Software tips How do I gain access to printer features?How do I get the latest printing software? To download driversUninstalling software for Windows Uninstalling the printing softwareTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Enww Printing tasks Choosing paper and other print media Supported print media for optional tray Supported print media for traySupported sizes Supported typesPurchasing paper and other print media Loading tray Loading traysTo load tray To load optional tray Loading optional trayLoading optional tray About printing by Source versus by Type or Size Printing a jobTo print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsSelecting a Source Features in the printer driverSelecting a Type or Size Changing color settings Setting a custom paper sizeCreating and using watermarks Printing in grayscalePrinting multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Printing on different paper for the first Restoring default printer-driver settingsChanging print quality Choosing an output location To print on envelopes Printing on special print mediaMore details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorHP ColorSmart Automatic versus Manual color adjustmentManaging color options Print in GrayscaleHalftone options Manual OptionsNeutral Grays Edge ControlPrinting in four-colors Cmyk Matching colorsEnww Managing the printer Special pages ConfigurationDemo Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Documentation tabOther links Troubleshooting tabTo open the embedded Web server Using the embedded Web serverInformation tab Settings tabNetworking tab To choose which status messages appear Using Printer Status and AlertsTo view status messages and information Enww 4Problem solving and maintenance Clearing jams Where to look for jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww OffOn Blinking Resolving control panel messagesSupplies Status lights Cyan print cartridge is empty or missing Black print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingCyan print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeStartup Printer Status lightsReady ProcessingService error Accessory errorUnexpected Size error or 41.x Printer error Insufficient Memory errorBad Transmission error Secondary light patterns for Printer Status lightsChosen Personality Not Available error Buffer Overflow errorData Received error General Continuable error8x.yyyy EIO error Secondary light patterns for Accessory errors53.x1.zz Printer Dimm Slot 1 error 53.x2.zz Printer Dimm Slot 2 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Toner specks Light print or fadeDropouts Vertical linesToner smear Gray backgroundLoose toner Repetitive defects on the back Repetitive defects on the frontMisformed characters Curl or waveWrinkles or creases SkewToner scatter outline Random image repetitionIf the problem is not resolved Only black prints Solving issues with color documentsColor prints inconsistently Missing or incorrect colorColors do not match Color pages have inconsistent finishSymptom Possible Cause Solution Resolving problems that generated messagesMessageSolution Messages for both Windows and MacintoshTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerTo calibrate the printer at the printer Calibrating the printerClick Color Calibration Managing supplies To check status and order using the control panelSupplies life Checking and ordering suppliesTo check and order using Printer Status and Alerts To check and order using the embedded Web serverTo check and order using HP Web Jetadmin Storing suppliesHP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formEnww Specificationsinformation and regulatory Supplies specifications Printer specificationsElectrical specifications Volt models Sound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programPaper HP LaserJet printing suppliesMaterial restrictions Returns Non-U.S. returnsExtended warranty Material safety data sheetSpare parts and supplies availability For more informationFCC regulations Declaration of Conformity Regulatory statementsCanadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelope storage EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationTo enable memory for Mac OS To enable memory for WindowsTo enable fonts for Windows Enabling memoryTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960

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