HP 2500n, 2500tn, 2500L manual Availability of support and service, HP maintenance agreements

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Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements:

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times:

Priority On-Site Service

This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

Next-Day On-Site Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

Weekly (Volume) On-Site Service

This agreement provides scheduled weekly on-site visits for organizations that use many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

108 Service and support

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Contents
Use Page User guide Copyright and License Online and other support HP Customer CareTelephone support Enww Contents Managing the printer Index Enww Printer basics IntroductionHP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports 10/100 Base-T RJ-45 portBlack, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel buttonReady light Cancel Job buttonUnderstanding Printer Status Go light and Go buttonSoftware and supported operating systems UnixPrinter drivers Using HelpSoftware for Windows HP Color LaserJet 2500 ToolboxStarting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web serverPDEs Mac OS Software for MacintoshPPDs Mac OS 8.6 to 9.x and Mac OS X classic How do I get the latest printing software? How do I gain access to printer features?Software tips To download driversTo uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Enww Printing tasks Choosing paper and other print media Supported sizes Supported print media for traySupported print media for optional tray Supported typesPurchasing paper and other print media To load tray Loading traysLoading tray Loading optional tray To load optional trayLoading optional tray Printing a job About printing by Source versus by Type or SizeTo print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlySelecting a Type or Size Features in the printer driverSelecting a Source Creating and using watermarks Setting a custom paper sizeChanging color settings Printing in grayscaleReducing or enlarging Creating and using Quick SetsPrinting multiple pages on one sheet of paper N-up printing Changing print quality Restoring default printer-driver settingsPrinting on different paper for the first Choosing an output location Printing on special print media To print on envelopesPrinting on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtManaging color options Automatic versus Manual color adjustmentHP ColorSmart Print in GrayscaleNeutral Grays Manual OptionsHalftone options Edge ControlMatching colors Printing in four-colors CmykEnww Managing the printer Demo ConfigurationSpecial pages Supplies Status Device tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Documentation tabTroubleshooting tab Other linksUsing the embedded Web server To open the embedded Web serverSettings tab Information tabNetworking tab To view status messages and information Using Printer Status and AlertsTo choose which status messages appear Enww 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww Resolving control panel messages OffOn BlinkingSupplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missingMagenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeReady Printer Status lightsStartup ProcessingAccessory error Service errorBad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lightsData Received error Buffer Overflow errorChosen Personality Not Available error General Continuable error53.x1.zz Printer Dimm Slot 1 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x2.zz Printer Dimm Slot 2 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Dropouts Light print or fadeToner specks Vertical linesLoose toner Gray backgroundToner smear Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or waveToner scatter outline SkewWrinkles or creases Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsColors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finishMessageSolution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Printing Errors Solving common Macintosh problemsSymptom Possible Cause Solution Problems in the Chooser USB Problems Software troubleshootingCleaning the printer To clean the engineClick Color Calibration Calibrating the printerTo calibrate the printer at the printer Supplies life To check status and order using the control panelManaging supplies Checking and ordering suppliesTo check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing suppliesHP fraud hotline Resetting the printer for non-HP suppliesHP policy on non-HP supplies Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum On-site service agreements Availability of support and serviceHP maintenance agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Enww Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications Environmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentMaterial restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returnsSpare parts and supplies availability Material safety data sheetExtended warranty For more informationFCC regulations Regulatory statements Declaration of ConformityVcci statement Japan Korean EMI statement Laser safety statementCanadian DOC statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelope construction EnvelopesEnvelope storage Envelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960
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