HP 2500n, 2500tn, 2500L manual Solving general printing problems, Symptom Possible Cause Solution

Page 94

Solving general printing problems

In addition to the problems listed in this section, see “Solving common Macintosh problems” on page 97 if you are using a Macintosh computer and see “Solving PostScript (PS) errors” on page 96 if you are using several printer languages.

Symptom

Possible Cause

Solution

The print job is extremely slow.

The job might be very complex, if it

● Wait for the job to print.

contains graphics, for example.

● Reduce the complexity of the page or try adjusting the

 

print quality settings. If this problem occurs frequently, add

 

memory to the printer.

 

 

The maximum speed of 16 ppm in

Wait for the print job to finish.

black and 4 ppm in color and cannot

 

be exceeded even when more

 

memory is added.

 

 

 

Printing speeds might be

Wait for the print job to finish.

automatically reduced when printing

 

special-sized media.

 

In the printer driver, the Type or Size is set for card stock or other heavy paper.

●If you are printing on heavy paper, the Type or Size should be set to a heavy paper setting. The printer prints more slowly to provide better quality. Wait for the job to print.

●If you are not printing on heavy paper, set Type or Size in the printer driver to plain paper.

●In the default settings for this printer, select the Paper tab and ensure that Type is set to plain paper. You can override this setting from the printer driver when you print on heavy paper.

There might be an issue with the driver.

●If you were printing using the PCL driver, print using the PS driver, or vice versa.

The printer pulls paper or print media from the wrong tray.

The Source (tray) selection might be

● For Windows, ensure that the Source is selected from the

incorrect.

Print dialog box (which is part of the program) if possible

 

or from the printer driver. If you select the Source in the

 

printer driver and then select a different Source in the

 

Print dialog box, the Source setting in the printer driver

 

changes to match the Source setting in the Print dialog

 

box.

 

● For Macintosh, set the Source in the Print dialog box.

 

● Remove any paper from other trays to make the printer

 

select from the desired tray.

 

 

The Type or Size setting does not

Using the embedded Web server, change the Type or Size

match the size of paper or print media

setting for the tray to match the size of print media loaded.

loaded in the tray.

 

 

 

Paper is loaded in tray 1.

Remove any paper from tray 1. The printer pulls from tray 1 if

 

you did not specify a tray that had a compatible size or type

 

loaded and tray 1 is unconfigured.

92 Problem solving and maintenance

ENWW

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Contents Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Enww Contents Managing the printer Index Enww Printer basics IntroductionHP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports 10/100 Base-T RJ-45 portBlack, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel buttonReady light Cancel Job buttonUnderstanding Printer Status Go light and Go buttonSoftware and supported operating systems UnixPrinter drivers Using HelpSoftware for Windows HP Color LaserJet 2500 ToolboxStarting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web serverPPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS How do I get the latest printing software? How do I gain access to printer features?Software tips To download driversTo uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Enww Printing tasks Choosing paper and other print media Supported sizes Supported print media for traySupported print media for optional tray Supported typesPurchasing paper and other print media Loading tray Loading traysTo load tray Loading optional tray To load optional trayLoading optional tray Printing a job About printing by Source versus by Type or SizeTo print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlySelecting a Source Features in the printer driverSelecting a Type or Size Creating and using watermarks Setting a custom paper sizeChanging color settings Printing in grayscalePrinting multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Printing on different paper for the first Restoring default printer-driver settingsChanging print quality Choosing an output location Printing on special print media To print on envelopesPrinting on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtManaging color options Automatic versus Manual color adjustmentHP ColorSmart Print in GrayscaleNeutral Grays Manual OptionsHalftone options Edge ControlMatching colors Printing in four-colors CmykEnww Managing the printer Special pages ConfigurationDemo Supplies Status Device tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Documentation tabTroubleshooting tab Other linksUsing the embedded Web server To open the embedded Web serverSettings tab Information tabNetworking tab To choose which status messages appear Using Printer Status and AlertsTo view status messages and information Enww 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww Resolving control panel messages OffOn BlinkingSupplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missingMagenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeReady Printer Status lightsStartup ProcessingAccessory error Service errorBad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lightsData Received error Buffer Overflow errorChosen Personality Not Available error General Continuable error53.x1.zz Printer Dimm Slot 1 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x2.zz Printer Dimm Slot 2 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Dropouts Light print or fadeToner specks Vertical linesToner smear Gray backgroundLoose toner Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or waveToner scatter outline SkewWrinkles or creases Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsColors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finishMessageSolution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors USB Problems Software troubleshootingCleaning the printer To clean the engineTo calibrate the printer at the printer Calibrating the printerClick Color Calibration Supplies life To check status and order using the control panelManaging supplies Checking and ordering suppliesTo check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing suppliesHP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Enww Specificationsinformation and regulatory Supplies specifications Printer specificationsElectrical specifications Volt models Environmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentMaterial restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returnsSpare parts and supplies availability Material safety data sheetExtended warranty For more informationFCC regulations Regulatory statements Declaration of ConformityCanadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelope storage EnvelopesEnvelope construction Envelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960
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