HP 2500tn, 2500L, 2500n manual Solving common Macintosh problems, Printing Errors

Page 99

Solving common Macintosh problems

In addition to the problems listed in “Solving general printing problems” on page 92, this section lists problems that can happen only when using the Mac OS, versions 8.6 to 9.x.

Symptom

Possible Cause

Solution

Problems in the Chooser

The printer driver icon does not appear in the Chooser.

Software was not installed correctly. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM.

The interface cable might not be high Make sure that you are using a high-quality interface cable. quality.

An incorrect network might be selected.

Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network.

The printer name does not appear in the Select a

PostScript Printer box in the Chooser.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer

 

is on, and the Ready light is on.

 

 

The correct printer driver might not be

Make sure that the correct printer driver has been selected in

selected.

the Chooser.

An incorrect zone might be selected. If the printer resides on a network with multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser.

The PS driver might not be installed.

Verify that the PS driver is installed.

 

 

 

The printer might not be selected in

Make sure that the printer has been chosen in the Chooser by

the Chooser.

printing a Configuration page. [Simultaneously press

(GO)

 

and

(CANCEL JOB) on the printer.] Check the AppleTalk

 

name of the printer displayed on the Configuration page.

 

 

 

AppleTalk might be off.

Make sure that AppleTalk is on. (The button next to Active is

 

selected in the Chooser.) You might need to restart the

 

 

computer to activate the change.

 

The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser.

Reinstall the printer software. See the getting started guide.

Printing Errors

A print job was not sent to the printer that you wanted.

Another printer with the same or similar name might have received your print job.

●Check the AppleTalk name of the printer displayed on the Configuration page.

●Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.

You cannot use the computer while the printer is printing.

Background Printing has not been selected.

LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

This problem occurs with some programs.

●Try downloading the fonts contained in the EPS file to the printer before printing.

●Send the file in ASCII format instead of binary encoding.

ENWW

Chapter 4 Problem solving and maintenance 97

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Contents Use Page User guide Copyright and License HP Customer Care Telephone supportOnline and other support Enww Contents Managing the printer Index Enww Introduction Printer basicsHP Color LaserJet 2500n Printer configurationsHP Color LaserJet 2500L HP Color LaserJetColor printing Printer featuresEnhanced memory Printer parts 10/100 Base-T RJ-45 port Interface portsRotate Carousel button Control panel featuresUnderstanding Supplies Status Black, Cyan, Magenta, and Yellow Supplies Status lightsGo light and Go button Cancel Job buttonUnderstanding Printer Status Ready lightUnix Software and supported operating systemsHP Color LaserJet 2500 Toolbox Using HelpSoftware for Windows Printer driversEmbedded Web server Software for network installations onlyHP Web Jetadmin Starting HP Web JetadminSoftware for Macintosh PPDs Mac OS 8.6 to 9.x and Mac OS X classicPDEs Mac OS To download drivers How do I gain access to printer features?Software tips How do I get the latest printing software?To uninstall software for Windows 98 and higher Uninstalling the printing softwareUninstalling software for Windows To uninstall software for WindowsUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Enww Printing tasks Choosing paper and other print media Supported types Supported print media for traySupported print media for optional tray Supported sizesPurchasing paper and other print media Loading trays Loading trayTo load tray To load optional tray Loading optional trayLoading optional tray About printing by Source versus by Type or Size Printing a jobTo print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsFeatures in the printer driver Selecting a SourceSelecting a Type or Size Printing in grayscale Setting a custom paper sizeChanging color settings Creating and using watermarksCreating and using Quick Sets Printing multiple pages on one sheet of paper N-up printingReducing or enlarging Restoring default printer-driver settings Printing on different paper for the firstChanging print quality Choosing an output location To print on envelopes Printing on special print mediaMore details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorPrint in Grayscale Automatic versus Manual color adjustmentHP ColorSmart Managing color optionsEdge Control Manual OptionsHalftone options Neutral GraysPrinting in four-colors Cmyk Matching colorsEnww Managing the printer Configuration Special pagesDemo Supplies Status Documentation tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Device tabOther links Troubleshooting tabTo open the embedded Web server Using the embedded Web serverInformation tab Settings tabNetworking tab Using Printer Status and Alerts To choose which status messages appearTo view status messages and information Enww 4Problem solving and maintenance Clearing jams Where to look for jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww OffOn Blinking Resolving control panel messagesSupplies Status lights Yellow print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Magenta print cartridge is empty or missingYellow print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Magenta print cartridge is a non-HP print cartridgeProcessing Printer Status lightsStartup ReadyService error Accessory errorSecondary light patterns for Printer Status lights Insufficient Memory errorUnexpected Size error or 41.x Printer error Bad Transmission errorGeneral Continuable error Buffer Overflow errorChosen Personality Not Available error Data Received error53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x1.zz Printer Dimm Slot 1 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Vertical lines Light print or fadeToner specks DropoutsGray background Toner smearLoose toner Curl or wave Repetitive defects on the frontRepetitive defects on the back Misformed charactersRandom image repetition SkewWrinkles or creases Toner scatter outlineIf the problem is not resolved Only black prints Solving issues with color documentsColor pages have inconsistent finish Missing or incorrect colorColor prints inconsistently Colors do not matchMessages for both Windows and Macintosh Resolving problems that generated messagesSymptom Possible Cause Solution MessageSolutionTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Solving common Macintosh problems Symptom Possible Cause Solution Problems in the ChooserPrinting Errors Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerCalibrating the printer To calibrate the printer at the printerClick Color Calibration Checking and ordering supplies To check status and order using the control panelManaging supplies Supplies lifeStoring supplies To check and order using the embedded Web serverTo check and order using Printer Status and Alerts To check and order using HP Web JetadminResetting the printer for non-HP supplies HP policy on non-HP suppliesHP fraud hotline Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum Availability of support and service HP maintenance agreementsOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formEnww Specificationsinformation and regulatory Printer specifications Supplies specificationsElectrical specifications Volt models Sound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programReturns Non-U.S. returns HP LaserJet printing suppliesPaper Material restrictionsFor more information Material safety data sheetExtended warranty Spare parts and supplies availabilityFCC regulations Declaration of Conformity Regulatory statementsLaser safety statement Canadian DOC statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelopes Envelope storageEnvelope construction Envelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationEnabling memory To enable memory for WindowsTo enable memory for Mac OS To enable fonts for WindowsTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960
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