HP 2500L, 2500tn, 2500n manual Solving issues with color documents, Only black prints

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Solving issues with color documents

This section describes issues that can occur when you print in color. Whenever you are experiencing color-related issues, calibrate the printer before trying any other steps. See “Calibrating the printer” on page 100.

Only black prints

Missing or incorrect

Color prints

Colors do not match

 

 

color

inconsistently

 

 

 

 

 

 

 

 

 

 

 

Color pages have inconsistent finish

Only black prints

Only black is printing when the document should be printing in color.

●Color mode is not selected in your program or printer driver. Select color mode instead of grayscale mode.

●If you are printing on transparencies, all transparencies print in grayscale.

●The correct printer driver is not selected in the program. Select the correct printer driver.

●The printer is not properly configured. Verify the printer configuration by printing a Configuration page. If no color appears on the Configuration page, contact HP Customer Care.

ENWW

Chapter 4 Problem solving and maintenance 87

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Contents Use Page User guide Copyright and License Online and other support HP Customer CareTelephone support Enww Contents Managing the printer Index Enww Introduction Printer basicsHP Color LaserJet 2500L Printer configurationsHP Color LaserJet HP Color LaserJet 2500nColor printing Printer featuresEnhanced memory Printer parts 10/100 Base-T RJ-45 port Interface portsUnderstanding Supplies Status Control panel featuresBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonUnderstanding Printer Status Cancel Job buttonReady light Go light and Go buttonUnix Software and supported operating systemsSoftware for Windows Using HelpPrinter drivers HP Color LaserJet 2500 ToolboxHP Web Jetadmin Software for network installations onlyStarting HP Web Jetadmin Embedded Web serverPDEs Mac OS Software for MacintoshPPDs Mac OS 8.6 to 9.x and Mac OS X classic Software tips How do I gain access to printer features?How do I get the latest printing software? To download driversUninstalling software for Windows Uninstalling the printing softwareTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Enww Printing tasks Choosing paper and other print media Supported print media for optional tray Supported print media for traySupported sizes Supported typesPurchasing paper and other print media To load tray Loading traysLoading tray To load optional tray Loading optional trayLoading optional tray About printing by Source versus by Type or Size Printing a jobTo print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsSelecting a Type or Size Features in the printer driverSelecting a Source Changing color settings Setting a custom paper sizeCreating and using watermarks Printing in grayscaleReducing or enlarging Creating and using Quick SetsPrinting multiple pages on one sheet of paper N-up printing Changing print quality Restoring default printer-driver settingsPrinting on different paper for the first Choosing an output location To print on envelopes Printing on special print mediaMore details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorHP ColorSmart Automatic versus Manual color adjustmentManaging color options Print in GrayscaleHalftone options Manual OptionsNeutral Grays Edge ControlPrinting in four-colors Cmyk Matching colorsEnww Managing the printer Demo ConfigurationSpecial pages Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Documentation tabOther links Troubleshooting tabTo open the embedded Web server Using the embedded Web serverInformation tab Settings tabNetworking tab To view status messages and information Using Printer Status and AlertsTo choose which status messages appear Enww 4Problem solving and maintenance Clearing jams Where to look for jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww OffOn Blinking Resolving control panel messagesSupplies Status lights Cyan print cartridge is empty or missing Black print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingCyan print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgeStartup Printer Status lightsReady ProcessingService error Accessory errorUnexpected Size error or 41.x Printer error Insufficient Memory errorBad Transmission error Secondary light patterns for Printer Status lightsChosen Personality Not Available error Buffer Overflow errorData Received error General Continuable error8x.yyyy EIO error Secondary light patterns for Accessory errors53.x1.zz Printer Dimm Slot 1 error 53.x2.zz Printer Dimm Slot 2 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Toner specks Light print or fadeDropouts Vertical linesLoose toner Gray backgroundToner smear Repetitive defects on the back Repetitive defects on the frontMisformed characters Curl or waveWrinkles or creases SkewToner scatter outline Random image repetitionIf the problem is not resolved Only black prints Solving issues with color documentsColor prints inconsistently Missing or incorrect colorColors do not match Color pages have inconsistent finishSymptom Possible Cause Solution Resolving problems that generated messagesMessageSolution Messages for both Windows and MacintoshTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Printing Errors Solving common Macintosh problemsSymptom Possible Cause Solution Problems in the Chooser Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerClick Color Calibration Calibrating the printerTo calibrate the printer at the printer Managing supplies To check status and order using the control panelSupplies life Checking and ordering suppliesTo check and order using Printer Status and Alerts To check and order using the embedded Web serverTo check and order using HP Web Jetadmin Storing suppliesHP fraud hotline Resetting the printer for non-HP suppliesHP policy on non-HP supplies Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum On-site service agreements Availability of support and serviceHP maintenance agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formEnww Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications Sound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programPaper HP LaserJet printing suppliesMaterial restrictions Returns Non-U.S. returnsExtended warranty Material safety data sheetSpare parts and supplies availability For more informationFCC regulations Declaration of Conformity Regulatory statementsVcci statement Japan Korean EMI statement Laser safety statementCanadian DOC statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelope construction EnvelopesEnvelope storage Envelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationTo enable memory for Mac OS To enable memory for WindowsTo enable fonts for Windows Enabling memoryTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960
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