HP 2500tn, 2500L, 2500n manual Supported. See Print media specifications on

Page 95

Symptom

Possible Cause

Solution

Printer does not pull paper from tray 2 or optional tray 3.

The rear paper length guide (tray 2)

To set the rear guides properly, see “Loading optional tray 2”

or the rear paper stop (optional tray 3)

on page 32 or “Loading optional tray 3” on page 33.

is set incorrectly.

 

 

 

The tray is not recognized in the

Set the printer software to recognize the tray.

printer software.

 

 

 

If the printer does not pull paper from

● Try a different type or brand of paper.

either tray, the problem might be the

● Ensure that you are using a high-quality paper made for

paper.

laser printers. Coated, photo, and glossy papers are not

 

supported. See “Print media specifications” on page 123.

 

To order, see “Accessories and ordering information” on

 

page 24.

 

 

The separation pad and the pick-up

Replace the separation pad and pick-up rollers. Contact

rollers might be worn out.

HP Customer Care to order parts. See “HP Customer Care” on

 

page 3 or see the support flyer that shipped in the printer box.

The printer does not recognize a DIMM that is installed.

The DIMM is not recognized in the printer software.

Set the printer software to recognize the DIMM. See “Enabling memory” on page 138.

The printer does not respond when the Print command is selected in the software.

The printer experienced an error.

Check the control panel lights on the printer to determine if an

 

error exists.

 

 

If no control panel lights are on, the

● Check the power cable connection between the printer

printer is not receiving power.

and the power source.

 

● Check that the power switch is on.

 

● Check that the power source (outlet or surge protector) is

 

receiving power.

 

● If none of the above measures works, contact

 

HP Customer Care. See “HP Customer Care” on page 3

 

or see the support flyer that shipped in the printer box.

 

 

The printer might be in Manual Feed

Add paper to tray 1 if it is empty. If paper is already in the tray,

mode (Attention light blinking and Go

press

(GO).

light on).

 

 

 

 

The wrong printer was selected in the

In the Print or Printer Setup dialog box, make sure that the

software.

HP Color LaserJet 2500 is selected as the printer.

 

 

There might be a jam.

Clear any jams. See “Clearing jams” on page 66.

 

 

The printer is on a network and is not

● Disconnect the printer from the network and attach it

receiving a signal.

directly to a computer using a parallel or USB cable.

 

● Clear any stopped jobs from the print queue.

 

● Print a job that you know works.

 

● Reinstall the printing software.

 

 

The interface cable between the

Disconnect and reconnect the interface cable.

computer (or network) and the printer

 

 

is not connected properly.

 

 

 

 

The interface cable is defective.

● If possible, connect the interface cable to another

 

computer (or network port) and print a job you know works.

 

● Try using a different cable.

 

 

If the printer is connected to a

Check the printer selection menu in the software to make sure

computer, the software for the printer

it is accessing the correct port. If the computer has more than

is not configured for the printer port.

one port, make sure that the printer is associated with the

 

correct one.

ENWW

Chapter 4 Problem solving and maintenance 93

Page 94 Page 96
Image 95
Page 94 Page 96
Contents Use Page User guide Copyright and License Online and other support HP Customer CareTelephone support Enww Contents Managing the printer Index Enww Introduction Printer basicsHP Color LaserJet 2500n Printer configurationsHP Color LaserJet 2500L HP Color LaserJetColor printing Printer featuresEnhanced memory Printer parts 10/100 Base-T RJ-45 port Interface portsRotate Carousel button Control panel featuresUnderstanding Supplies Status Black, Cyan, Magenta, and Yellow Supplies Status lightsGo light and Go button Cancel Job buttonUnderstanding Printer Status Ready lightUnix Software and supported operating systemsHP Color LaserJet 2500 Toolbox Using HelpSoftware for Windows Printer driversEmbedded Web server Software for network installations onlyHP Web Jetadmin Starting HP Web JetadminPDEs Mac OS Software for MacintoshPPDs Mac OS 8.6 to 9.x and Mac OS X classic To download drivers How do I gain access to printer features?Software tips How do I get the latest printing software?To uninstall software for Windows 98 and higher Uninstalling the printing softwareUninstalling software for Windows To uninstall software for WindowsUninstalling software for Macintosh Option Description or use Part number Accessories and ordering informationExtended service packs Enww Printing tasks Choosing paper and other print media Supported types Supported print media for traySupported print media for optional tray Supported sizesPurchasing paper and other print media To load tray Loading traysLoading tray To load optional tray Loading optional trayLoading optional tray About printing by Source versus by Type or Size Printing a jobTo print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settingsSelecting a Type or Size Features in the printer driverSelecting a Source Printing in grayscale Setting a custom paper sizeChanging color settings Creating and using watermarksReducing or enlarging Creating and using Quick SetsPrinting multiple pages on one sheet of paper N-up printing Changing print quality Restoring default printer-driver settingsPrinting on different paper for the first Choosing an output location To print on envelopes Printing on special print mediaMore details Printing on labelsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manuallyCanceling a print job HP ImageREt Using colorPrint in Grayscale Automatic versus Manual color adjustmentHP ColorSmart Managing color optionsEdge Control Manual OptionsHalftone options Neutral GraysPrinting in four-colors Cmyk Matching colorsEnww Managing the printer Demo ConfigurationSpecial pages Supplies Status Documentation tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Device tabOther links Troubleshooting tabTo open the embedded Web server Using the embedded Web serverInformation tab Settings tabNetworking tab To view status messages and information Using Printer Status and AlertsTo choose which status messages appear Enww 4Problem solving and maintenance Clearing jams Where to look for jamsTo clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww OffOn Blinking Resolving control panel messagesSupplies Status lights Yellow print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Magenta print cartridge is empty or missingYellow print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Magenta print cartridge is a non-HP print cartridgeProcessing Printer Status lightsStartup ReadyService error Accessory errorSecondary light patterns for Printer Status lights Insufficient Memory errorUnexpected Size error or 41.x Printer error Bad Transmission errorGeneral Continuable error Buffer Overflow errorChosen Personality Not Available error Data Received error53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x1.zz Printer Dimm Slot 1 errorPrint-quality checklist Solving print-quality problemsSolving issues with all printed documents Vertical lines Light print or fadeToner specks DropoutsLoose toner Gray backgroundToner smear Curl or wave Repetitive defects on the frontRepetitive defects on the back Misformed charactersRandom image repetition SkewWrinkles or creases Toner scatter outlineIf the problem is not resolved Only black prints Solving issues with color documentsColor pages have inconsistent finish Missing or incorrect colorColor prints inconsistently Colors do not matchMessages for both Windows and Macintosh Resolving problems that generated messagesSymptom Possible Cause Solution MessageSolutionTroubleshooting checklist Resolving problems that did not generate messagesChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Printing Errors Solving common Macintosh problemsSymptom Possible Cause Solution Problems in the Chooser Software troubleshooting USB ProblemsTo clean the engine Cleaning the printerClick Color Calibration Calibrating the printerTo calibrate the printer at the printer Checking and ordering supplies To check status and order using the control panelManaging supplies Supplies lifeStoring supplies To check and order using the embedded Web serverTo check and order using Printer Status and Alerts To check and order using HP Web JetadminHP fraud hotline Resetting the printer for non-HP suppliesHP policy on non-HP supplies Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum On-site service agreements Availability of support and serviceHP maintenance agreements To use HP Express Exchange HP Express Exchange U.S. and Canada onlyTo repack the printer Repacking the printerWHO is Returning the EQUIPMENT? Service information formEnww Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications Sound Power Declared Per ISO Environmental Specifications Recommended Operating StorageProtecting the environment Environmental Product Stewardship programReturns Non-U.S. returns HP LaserJet printing suppliesPaper Material restrictionsFor more information Material safety data sheetExtended warranty Spare parts and supplies availabilityFCC regulations Declaration of Conformity Regulatory statementsVcci statement Japan Korean EMI statement Laser safety statementCanadian DOC statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementPrint media specifications General guidelines Tray 1 specifications Tray specificationsOptional tray 3 specifications Optional tray 2 specificationsPaper and print media Specifications for qualityGuidelines for usage Symptom Problem with paper SolutionPrinting and storage environment Envelope construction EnvelopesEnvelope storage Envelopes with adhesive strips or flaps Envelopes with double side-seamsGrayscale transparencies LabelsWorking with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMsGo to Checking Dimm installation on To check Dimm installation Checking Dimm installationEnabling memory To enable memory for WindowsTo enable memory for Mac OS To enable fonts for WindowsTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960
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