Monessen Hearth KHLDV400, KHLDV500 operating instructions Signature Command System, Troubleshooting

Page 53

troubleshooting

KHLDV Series Gas Fireplace

SIGNATURE COMMAND SYSTEM

OPERATIONFAULT

	DIAGNOSIS						ACTION
	Using
				Battery polarity wrong?			Re-install batteries
				Battery polarity wrong?			Re-install batteries
	battery?
Make sure
Make sure

Install batteries and/or plug in the AC board

Flip the master switch (rocker switch) to the ON position

After the beep

Press the ON button on the Command Center

No beep in about 8 seconds

No beep

or

no sound from the valve indicating pilot solenoid open

No sparking on the pilot

Sparking doesn’t continue

Pilot doesn’t light

Main burner doesn’t light

Command

Battery voltage low?

Change batteries

A

Center and

the control

board are

connected by

a 2 feet or 15

AC plug is plugged to

Plug the AC plug to

feet cable

AC mains?

AC mains

The 5-pin connector on

Repair or replace the

the AC board broken or

AC Board

bent?

LED on the Command

Replace the AC Board

Center does not show

solid green?

Check NG/LP

Check power

Replace the Control

Check valve

B

conversion cap

connections

supply (go

Board or

through A )

and control

Command Center

board

connections

C

Sparking is happening

Check pilot

Check

Go through

elsewhere (under the

connections

grounding

B

pilot), re-install/replace

the pilot

D

The Control Board is having interference from the

Re-install the Control

Board, move it around

surrounding metal (Ground)

or change the

Control Board

E

Sparking is not in the

Check gas supply

Go through

C

path of gas flow, adjust

sparker position or

replace the pilot

F

Go through E

The sensor on the pilot

Adjust sensor position

is not in the flame

or replace the pilot

(pilot flame too small)?

73D0024

53

Image 53

Contents Khldv Series Direct Vent Gas Fireplace Signature Command System Operation Instructions Operating Instructions Signature CommandOwner InstallerCode Approval Important Safety Information and Code ApprovalNever connect unit to private non Utility gas wells. This gas is commonlyGas Specifications & Orifice Size Product featuresHigh Elevations GAS pressuresKHLDV400 KHLDV500 Fireplace and Framing DimensionsBefore You Start PRE-INSTALLATION InformationFirebox framing Cold Climate InsulationFireplace Location PRE-INSTALLATION InformationClearances to combustibles ClearancesMantel clearances Side ViewSECURe Fireplace to floor or framing Never install combustible materialsFinishing Material Over front face of fireplaceInstallation precautions Venting InstallationFailure to follow these instructions will void Warranty LifeInstalling a vent system in an outside chase Installation planningFor horizontal termination For vertical terminationGeneral Venting Information Termination Location Canadian Installations1 US Installations2Outside Corner How To Use The Vent GraphStep Vertical Sidewall InstallationAlways install horizontal venting on a level plane 610 mm Mm Max VERTICAL/Horizontal termination configurationsTo be installed around the termination area VentING installationBelow Grade Installations Vertical through-the-roof applica- tions VentNG installationExample Installation for vertical termina- tionFlat ceiling installation Termination Heights for Vents Above Flat or Sloped Roofs Check gas type Fireplace installationInstalling gas piping to fireplace / burner system location Propane/LP Natural GasMillivolt Checking GAS Pressure and Electrical installation Remote Wall mounted Switch Millivolt Remote Wall Switch InstallationDo not connect wall switch to a 110V circuit Optional Fan/Blower System BlotkhlWA RNI GN Millivolt Optional FAN/BLOWER SystemBlower Access Covers What to do if YOU Smell GAS Millivolt Operating InstructionsInitial lighting Never use an open flame to check for gas leakNever check for gas leak with open flame Approved leak testing methodPilot position Main burner switchLighting the burner Electrician. Main power must be off when Optional Accessory RequirementsConnecting to main electrical power supply Or performing service. All wiring shall beCommand Center Wall Installation Junction BOX WiringWall Switch Installation Do not connect wall switch to 110Electrical Installation Blotkhlsc Signature Command Blower Signature command Optional fan blower systemSignature command Operating Instructions OPERATing Instructions Command CenterCommand Center FeaturesBattery Installation Function Operation Default Setting System CONFIGURATION/SETUPKey Combinations for System Settings Function Operation Command Center OperationsSelf Diagnostics Chart Perature before accurate room temperatures Due to the sensitive temperature monitoringFor accurate temperature readings to appear on Turn appliance OFF at the Master Switch ifDo not use two 2 or more remote control sys Setting Privacy Code on TransmitterCode setting, as they will communicate with Resetting the transmitterSmart Mode Option for Thermostat Mode Figure Timer ModeThermostat Mode Light Brightness Control Blower On Delay Time and Off Delay Time Setup FigureBlower Speed Control AUX Control Rear Burner On/Off Control Safety FeaturesSetting up Blank Screen or Constant Display in Idle Symptom Causes Action Using the Mounting BaseGlass Frame Removal Glass removalRock wool placement Final installationBRICK, light bulb, and lens placement LOG placement Log placementPlace the upper right rear log over the rear log Burner, Pilot and Control Compart- ment Cleaning and maintenanceVent SysteM Cleaning and maintenanceGlass Door LogsPoSSIBLE Cause TroubleshootingStanding Pilot Ignition Troubleshooting Troubleshooting Signature Command SystemFirebox components and accessories Replacement PartsAccessories / Field Installed Options Description QtyStanding Pilot Millivolt control Replacement PartsLP to Natural Gas AccessoriesFuel Conversion Kits Millivolt Control Natural Gas to LP Signature Command System KHLDV400 KHLDV500 Logs VENTing components Or Mhsc Selkirk Box Description Venting Components for 5xCurrent Old Simpson Duravent Manufacturer Requirements Requirements for the Commonwealth of MassachusettsBasic Warranty Lifetime WarrantyFive Year Warranty Model EnerGuide Ratings Mhsc

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KHLDV500, KHLDV400 specifications

The Monessen Hearth KHLDV400 is a high-performance gas fireplace designed to provide both warmth and aesthetic appeal to any living space. This unit is engineered with modern technology, making it an excellent choice for homeowners looking to enhance their home’s atmosphere while enjoying the benefits of efficient heating.

One of the standout features of the KHLDV400 is its impressive heating capability. With an input of 40,000 BTUs, this gas fireplace is capable of heating spaces effectively, making it perfect for medium to large rooms. This fireplace utilizes a direct vent system, ensuring that combustion gases are efficiently expelled outside, while fresh air is drawn from the exterior to support the flame. This makes for a safe and environmentally friendly operation, as it minimizes indoor air pollution.

The KHLDV400 also boasts an innovative burner design that creates realistic flames, mimicking the look of traditional wood-burning fires. The fireplace comes with a choice of decorative media options, including glowing embers and fire glass, allowing homeowners to customize the look of their fireplace to match their personal style.

Another notable characteristic of the KHLDV400 is its intuitive control system. It can be operated via a handheld remote or wall switch, providing convenience and ease of use. Homeowners can adjust the flame height and heat output with simple controls, ensuring comfort at all times. Additionally, it features a standing pilot option that enhances its reliability and safety during operation.

Durability and quality craftsmanship are hallmarks of the Monessen brand, and the KHLDV400 is no exception. The fireplace is built with high-quality materials designed to withstand the test of time. Its sleek, contemporary design features a clean-face appearance that enhances any decor, while the glass front allows for an unobstructed view of the beautiful flame display.

With its combination of style, advanced technology, and efficient heating capabilities, the Monessen Hearth KHLDV400 is an exceptional choice for those looking to invest in a gas fireplace that delivers both performance and elegance to their home.