ADT Security Services BHS-4000A user manual How to Avoid False Alarms

Page 8

How to Avoid False Alarms

Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local municipality. To avoid false alarms, follow these simple tips:

1.Be sure that everyone in your protected location knows how to use the alarm system. Everyone should know a Security Password (formerly known as a Master Code Word or Personal Identification Code [PIC]), as well as a keypad code.

2.If you cause an alarm accidentally, cancel it by entering your keypad code and pressing the CANCEL key (see page 18).

3.Test the system monthly by following the instructions beginning on page 26. If you discover any problems, promptly notify ADT Customer Care at 800.445.0872.

4.If the alarm sounded, and you do not know why it happened, contact ADT Customer Care immediately. You may also review the system’s alarm history at www.MyADT.com.

5.If you are going to do any kind of work at your home that will create a large amount of dust, such as fumigation or home remodeling, completely cover the system’s motion detectors and smoke/heat detectors. Be sure to remove the covers when you are finished.

6.If you know that the motion detector is causing false alarms, you can still turn the system on while leaving the motion detector turned off. See the instructions on page 14 (Turning the System On in Motion-Off Mode). Promptly notify ADT Customer Care at 800.445.0872 so that we may correct the problem.

7.If you adopt an indoor pet after the system is installed, contact the ADT Customer Care team to let us know. The system’s motion detector may need to be adjusted so that your pet does not cause a false alarm.

8.Motion detectors can detect the movement of balloons, plants, curtains and other common household objects. Be sure that air currents cannot move these items into the area covered by the motion detector.

9.Notify ADT before you sell or rent out your home, so that we can arrange to move your service to your new home, as well as instruct the new residents at your current home on how to use the system. You can find out more about our Mover’s program at www.MyADT.com.

10.Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can trigger a false fire alarm signal.

2

Image 8
Contents System User’s Manual BHS-4000AConsumer Information FCC NoticeIndustry Canada Table of Contents System Testing System OptionsQuestions and Answers Warranty Information Important NoticesWelcome If you have any questions about ADT Security System, visitHow to Avoid False Alarms ADT Home Security System Standard EquipmentStandard Equipment, cont’d Optional Equipment Heat SensorOptional Features Optional Equipment, cont’dStandard Keypad PartsKeypad Premium Keypad Parts of the KeypadStatus Display Standard Keypad Message Window Premium KeypadEmergency Keys Call 911 FirstUsing the Keypad Designated Doors Entry DelayExit Delay Turning the System On Four On ModesTurning the System On in Normal Mode Turning the System On in Motion Off ModeTurning the System On in Motion Off/Instant Mode Turning the System On in Instant ModeTurning the System On When It Is Not Ready Standard KeypadBypass Turning the System Off Turning the System Off When No Alarms Are in ProgressTurning the System Off and Canceling an Alarm Turning the System Off Without Canceling an Alarm What to Do in an Actual EmergencyTurning the System Off after an Alarm Occurs in Your Absence System Options Bypass a ZoneView Alarm Memory Turn the Door Chime On or OffCreate an Additional Keypad Code Standard Keypad Premium KeypadDelete a Keypad Code Keypad Code User NumberSystem Testing Siren and Transmission TestTesting All Burglary Sensors Testing the Smoke Detector Testing the Doors and Windows OnlyDoor Chime Testing With Not Ready Zones ReadyUsing GoTo Optional Feature Trouble Messages No AC Power Indication Low Battery Indication Communication Problem Indication Communication Radio Problem Indication Optional FeatureLine Cut Indication Optional Feature Zone Trouble Indication Smart·Key Wireless Remote Low Battery Optional FeatureUpload/Download Failure Component Failure Indication Call ADT IndicationSiren Failure Indication Keypad Not Working Speaker ClicksCleaning the Smoke Detector If You Trigger an Alarm While Cleaning the DetectorEmergency Evacuation Plans Setting the ClockService the Detector Every Two Years Page Questions and Answers General Use of the SystemSecurity Passwords and Keypad Codes Alarms and Emergencies Emergency ContactsFinancial Questions Additional Questions Warranty InformationRepairs and Upgrades DSL Service VoIP Service Alarm PermitsImportant Notices UL InformationPage Page Page Page Page Page Page Page Page Page Or call the ADT Customer Care