TROUBLESHOOTING GUIDE
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY, UNPLUG CLEANER BEFORE SERVICING.
PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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Cleaner won’t run | 1. | Power cord not firmly plugged into outlet. | 1. | Plug unit in firmly. |
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| 2. | Blown fuse or tripped breaker. | 2. | Check fuse or breaker in home. Replace fuse/reset breaker. |
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| 3. | Needs service. | 3. | Take to service center or call 1- |
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| 4. | Thermal Protector activated. | 4. | Allow cleaner to cool - Pg. 4. |
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Cleaner won’t pick up | 1. | Dirt container not installed correctly. | 1. | Review dirt container removal & replacement - Pg. 10 & 12. |
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or low suction | 2. | Dirt container full. | 2. | Empty dirt container - Pg. 10. |
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| 3. | Brushroll not on. | 3. | Turn on brushroll - Pg. 7. |
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| 4. | Dirty/clogged filter. | 4. | Remove HEPA filter and clean - Pg. |
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| 5. | Dirt passage clogged. | 5. | Remove dirt container and cleaning wand then check hose inlets for obstructions - Pg. 10. | |
| 6. | Cleaning wand not installed correctly or misaligned. | 6. | Review cleaning wand installation - Pg. 6. |
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Dust escaping from | 1. | Dirt container full. | 1. | Empty dirt container - Pg.10. |
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cleaner | 2. | Dirt container not installed correctly. | 2. | Review dirt container removal & replacement - Pg. 10 & 12. |
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| 3. | Cleaning wand not installed correctly or misaligned. | 3. | Review cleaning wand installation - Pg. 6. |
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| 4. | Filter not installed completely. | 4. | Review filter removal & replacement - Pg. 10. |
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Cleaner tools won’t | 1. | Dirt passage clogged. | 1. | Remove dirt container and cleaning wand then check hose inlets for obstructions - Pg. 10. | |
pick up | 2. | Dirt container full. | 2. | Empty dirt container - Pg. 10. |
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| 3. | Filter clogged. | 3. | Clean filter - Pg. 11 & 12. |
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| 4. | Dirt container not installed correctly. | 4. | Review dirt container removal & replacement - Pg. 10 & 12. |
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Headlight not working | 1. | Bulb burnt out. | 1. | Replace bulb - Pg. 13. | Dealer. |
| 2. | Loose electrical wires. | 2. | Call 1- | |
Dirt container won’t | 1. | Dirt container lid not aligned properly. | 1. | Remove and realign lid - Pg. 11. |
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lock into place | 2. | Alignment tab not aligned. | 2. | Realign tab - Pg. 12. |
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Brushroll not rotating | 1. | Brushes clogged. | 1. | Unplug unit. Remove debris from brushroll. |
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| 2. | Brushroll switch in OFF position. | 2. | Slide brushroll ON/OFF switch to the ON position to activate brushes. |
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| 3. | Brushroll needs to be reset. | 3. | Press brushroll reset button - Pg. 7. |
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ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE
CUSTOMER SERVICE 1-877-VAX-USA-9 (1-877-829-8729)
In the event that further assistance is required, see your Yellow Pages for an authorized VAX® Dealer. Costs of any transportation to and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized VAX® Dealer or retailer. Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom of the cleaner.)