Troubleshooting (continued)
Symptom | Possible Cause | Corrective Action | |
3. (Continued) | C. Failed valve. | Turn the valve knob to the ON position. Place the ON/OFF switch | |
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| in the ON position. Check the millivolt meter a the thermopile | |
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| terminals. The millivolt meter should read greater than 125mV. If the | |
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| reading is acceptable, and if the burner does not come on, replace | |
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| the gas valve. | |
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| D. Plugged burner orifice. | Check the burner orifice for stoppage. Remove stoppage. | |
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| E. Wall switch or wires. | Check the wall switch and wires for proper connections. Place the | |
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| jumper wires across the terminals at the wall switch. If the burner | |
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| comes on, replace the wall switch. If the wall switch is OK, place | |
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| the jumper wires across the wall switch wires at the gas valve. If the | |
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| burner comes on, the wires are faulty or connections are bad. | |
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4. Frequent pilot outage | A. Pilot flame may be too high or | Clean thermocouple and adjust the pilot flame for proper flame | |
problem. | too low, or blowing out (high | impingement. Follow lighting instructions carefully. | |
| pressure), causing pilot safety |
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| to drop out. |
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5. The pilot and main | A. No LP in tank. | Check the LP (propane) tank. Refill the fuel tank. | |
burner extinguish while in |
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B. Improper gas inlet pressure. | Verify with manometer. NG should read | ||
operation. | |||
| read | ||
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| C. Inner vent pipe leaking exhaust | Check venting system for damage. Replace/repair improperly | |
| gases back into the system. | assembled pipe sections. | |
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| D. Glass installed improperly. | Check to ensure glass is installed properly. Replace glass panel | |
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| assembly. | |
| E. Failed thermopile or | Replace pilot if necessary. | |
| thermocouple. |
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| F. Improper vent cap installation. | Check for proper installation and freedom from debris or blockage. | |
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6. Glass soots. | A. Flame impingement. | Adjust the log set so that the flame does not excessively impinge on | |
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| it. Refer to log instructions. | |
| B. Improper air shutter setting. | Refer to manual for shutter set points. Ensure that set point is | |
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| correct for appliance/gas type. If unit has adjustable shutter, it may | |
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| be necessary to increase shutter opening. | |
| C. Debris around air shutter. | Inspect the opening at the base of the burner. NO MATERIAL | |
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| SHOULD BE PLACED IN THIS OPENING. | |
7. Flame burns blue and lifts | A. Insufficient oxygen being | Ensure that the vent cap is installed properly and free of debris. | |
off burner. | supplied. | Ensure that the vent system joints are tight and have no leaks. | |
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| Ensure that no debris has been placed at the base of, or in the area | |
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| of the air holes in the center of the base pan beneath the burner. | |
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| Ensure that the glass is tightened properly on the unit, particularly | |
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| on top corners. |
50 | Heatilator • Eclipse • |