Hearth and Home Technologies SANTAFE-B1 owner manual Troubleshooting, Symption

Santa Fe Pellet Stove R

9				With proper installation, operation, and maintenance your appliance will provide years
				of trouble-free service. If you do experience a problem, this troubleshooting guide
		Troubleshooting		will assist a qualified service person in the diagnosis of a problem and the corrective
				action to be taken. This troubleshooting guide can only be used by a qualified service
				technician.
	Symption		Possible Cause		Corrective Action
	Plug in appliance - No		No current to outlet.		Check circuit breaker at service panel.
	response.		.7 amp fuse defective.		Replace fuse.
			#3 snap disc tripped or defective.		Reset or replace snap disc.
			Control box defective.		Replace control box.
	Call light on. No fire.		Out of fuel.		Check hopper. Fill with fuel.
	No fuel in firepot.		#2 snap disc may be defective.		Replace snap disc.
			Vacuum switch not closing, no vacuum.		Check exhaust blower is plugged in and
					operating.
					Check vacuum switch is plugged in.
					Check vacuum hose is in good condition,
					clear and connected at both ends.
					Check thermocouple is in good condition
					and plugged in properly.
					Make sure venting system is clean.
					Make sure front door is closed.
			Control box defective.		Replace control box.
	Call light on. No fire.		Firepot clean-out plate not closed.		Check that firepot clean-out plate is fully
	Partially burned fuel in				closed.
	firepot.		Firepot is dirty (missed ignition).		Clean firepot. Make sure there is no clinker
					in the firepot.
					Clinkers may have to be broken up with
					firepot scraper tool or other means.
	Call light on. No fire.		Firepot clean-out plate not closed.		Check that firepot clean-out plate is fully
	Unburned pellets in				closed.
	firepot.		Firepot is dirty.		Clean firepot. Make sure there is not a
					clinker in the firepot. Clinkers may have to
					be pushed out of firepot with firepot scraper
					tool or other means.
			Ignition hole blocked.		Scrape with solid piece of wire.
			Igniter not working.		Remove ash drawer to see if igniter is
					glowing red on start-up.
					Check igniter wires for good connection.
					Replace igniter using 1/4 inch male /female
					spade connectors.
			Control box defective.		Replace control box.
	Slow or smoky start-up.		Firepot clean-out plate not closed.		Check that firepot clean-out is fully closed.
			Firepot is dirty.		Clean firepot. Make sure there is not a
					clinker in the firepot. Clinkers may have to
					pushed out of firepot with firepot scraper
					tool or other means.
			Excessive amount of fuel at start-up.		Reduce feed rate using feed rate adjust-
					ment control rod located inside hopper.

September 1, 2008 7001-142D Page 25