321 Studios 78-12959-01 manual Clearing General Problems, Unknown Error from Service

Page 104

Chapter 6 Troubleshooting Cisco CallManager Extended Services

Clearing Problems with Cisco CallManager Extension Mobility

Clearing General Problems

Start with these general troubleshooting tips if any problems occur with Cisco CRA applications:

•Check that you have thoroughly and correctly performed:

–all the installation steps in the “Installing

Cisco CallManager Extended Services” section on page 2-3

–all the configuration procedures in the “Configuring Cisco CallManager Extension Mobility” section on page 3-1

•Try http://hostname:8080. Make sure that the embedded web server is running.

•Check that the port number is 8080. Remember that the default port number is 8080.

•Make sure that the URL is correct. Remember that the URL is case-sensitive.

Clearing Errors in Cisco CallManager Extension Mobility

Use the information in this section to clear problems which have error messages associated with them.

Unknown Error from Service

Action Verify that all the Cisco CallManager services are running.

Application Authentication Error

Action Perform the following tasks:

1.Check the UserID and Password of the Extension Mobility user you created in Creating a New Application User, page 3-7.

2.Verify that you added the UserID and Password correctly in the “Adding the Login Application” section on page 3-10and the “Adding the

Logout Application” section on page 3-13.

 

Cisco CallManager Extended Services Administrator’s Guide

6-2

78-12959-01

Page 103 Page 105
Image 104
Page 103 Page 105
Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionBoldface font Related DocumentationConventions Convention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering Documentation Documentation FeedbackTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityUser Device Profile Managing Device ProfilesAutogenerated Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Click Generic Applications Configuring the Cisco CRA EngineAdding the Login Application See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendantSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationSelect File Save As Programs Accessories Multimedia Sound RecorderRecording the Welcome Prompt Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Click the Reporting Client link Using Cisco CRA Real-time ReportingInstalling the Real-time Reporting Tool Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskChoose Tools Open Printable Using Cisco CRA Historical ReportingPrinting Reports Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityApplication Authentication Error Clearing General ProblemsUnknown Error from Service Directory Service Error Device Does Not Allow LogonDevice Profile Does Not Exist Proxy Not AllowedLogin Server Connection Error System Not EnabledHttp Error User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4

78-12959-01 specifications

321 Studios 78-12959-01 is a remarkable product that stands out in the realm of digital media solutions. Known for its innovative features, this model has garnered attention for its ease of use and advanced functionality. One of the key aspects of the 78-12959-01 is its intuitive user interface, which simplifies the process of managing and organizing digital content.

At the heart of this model lies cutting-edge technology that enhances its performance. The product incorporates high-speed processing capabilities, allowing users to quickly access and manipulate their media files. This is coupled with robust storage solutions that support vast amounts of data, making it an ideal choice for both personal and professional use.

One of the main features of the 321 Studios 78-12959-01 is its compatibility with a wide range of media formats. Users can effortlessly work with various video, audio, and image files without the need for additional software or conversion tools. This flexibility is a significant advantage for content creators who often deal with multiple formats in their workflows.

Additionally, the model offers advanced editing tools that empower users to enhance their media. Features such as color correction, audio adjustments, and special effects are readily accessible, streamlining the editing process. This not only saves time but also enables users to produce high-quality content with minimal effort.

Another essential characteristic of the 321 Studios 78-12959-01 is its focus on security and data protection. The product employs state-of-the-art encryption techniques to safeguard user files, ensuring that sensitive information remains secure. This feature is particularly valuable for professionals handling proprietary content or sensitive data.

Moreover, the user-centric design of the 78-12959-01 includes customizable settings, allowing users to tailor the experience to their specific needs. From workspace layout to tool selection, the flexibility offered enhances productivity and user satisfaction.

In summary, the 321 Studios 78-12959-01 is a versatile and powerful digital media solution that appeals to a wide array of users. Its robust features, cutting-edge technologies, and commitment to security make it a standout choice in a crowded marketplace. Whether for casual users or professionals, the 321 Studios 78-12959-01 delivers exceptional performance and usability, shaping the future of digital content management.
Top Page Image Contents