321 Studios 78-12959-01 manual Select Main Menu Engine

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Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

To add a new Cisco CallManager AutoAttendant, perform the following steps:

Procedure

Step 1 Connect to the Application Administration web server by using the following URL:

http://servername/AppAdmin

where servername is the DNS name or IP address of your Cisco CRA Engine.

Step 2 At the Application Administration Main Menu, click the Telephony Application link in the Options column.

Step 3 Click the Add New Application link on the Application page.

Step 4 At the Application Configuration page, use the drop-down arrow to select the aa.aef script. The system populates the Script Name field with “aa.aef.” Click Next.

Step 5 Enter a name for the application in the Application Name field.

Step 6 At the Application Parameters Configuration page, provide the CTI route point for this Application (for example, 4000).

Step 7 In the Maximum Number of Sessions field, enter the number of CTI ports you added in Cisco CallManager. If you are using the provided sample values, enter 4.

Step 8 In the OperExtn field, enter the extension of the phone that will be used by the human operator and click Update.

Step 9 Select Main Menu > Engine.

Step 10 On the Engine page, click Start.

When the Engine status is running and the subsystems indicate they are in service, the Cisco CallManager AA is functional. You can call into the Cisco CallManager AA by dialing the directory number of the CTI route point you added to Cisco CallManager. If you are using the provided sample values, dial 4000.

		Cisco CallManager Extended Services Administrator’s Guide
		Cisco CallManager Extended Services Administrator’s Guide
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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationConventions Related DocumentationBoldface font Convention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Documentation Feedback Ordering DocumentationCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobilityAutogenerated Device Profile Managing Device ProfilesUser Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Adding the Login Application Configuring the Cisco CRA EngineClick Generic Applications See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsRecording the Welcome Prompt Programs Accessories Multimedia Sound RecorderSelect File Save As Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Installing the Real-time Reporting Tool Using Cisco CRA Real-time ReportingClick the Reporting Client link Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsPrinting Reports Using Cisco CRA Historical ReportingChoose Tools Open Printable Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerUnknown Error from Service Clearing General ProblemsApplication Authentication Error Proxy Not Allowed Directory Service ErrorDevice Does Not Allow Logon Device Profile Does Not ExistUser Logged in Elsewhere Login Server Connection ErrorSystem Not Enabled Http ErrorCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4