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application engine 1-6configuring 5-3stopping 5-2

applications, monitoring 5-8

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Cisco CallManager 1-6adding CTI ports 4-3adding CTI route points 4-2

Cisco CallManager AutoAttendant functionality 1-5

installing 2-3

no matches for user 6-5overview 1-4problems 6-5prompt not found 6-5

Cisco CallManager Extended Services 6-1administering 5-1

before you install 2-1components 1-6installing 2-3

Cisco CallManager Extension Mobility

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configuring 3-1configuring, rules 3-1installing 2-3overview 1-2

Cisco CRA Engine

adding a CTI port group 4-10changing engine configuration 5-3

configuring for Cisco CallManager AutoAttendant 4-6

configuring for Cisco CallManager Extension Mobility 3-10

configuring the JTAPI subsystem 4-9starting, stopping 5-2

Cisco Customer Response Platform components 1-6

configuration application engine 5-3

CTI ports in Cisco CallManager 4-3of directory information 4-6

of media 4-13

of the application server 4-6prompts 4-13

trace file options 5-4welcome prompt 4-15

configuring Cisco CallManager AutoAttendant configuring instances 4-12

		Cisco CallManager Extended Services Administrator’s Guide
		Cisco CallManager Extended Services Administrator’s Guide
	78-12959-01			IN-1
	78-12959-01			IN-1

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationConventions Related DocumentationBoldface font Convention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Documentation Feedback Ordering DocumentationCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobilityAutogenerated Device Profile Managing Device ProfilesUser Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Adding the Login Application Configuring the Cisco CRA EngineClick Generic Applications See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsRecording the Welcome Prompt Programs Accessories Multimedia Sound RecorderSelect File Save As Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Installing the Real-time Reporting Tool Using Cisco CRA Real-time ReportingClick the Reporting Client link Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsPrinting Reports Using Cisco CRA Historical ReportingChoose Tools Open Printable Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerUnknown Error from Service Clearing General ProblemsApplication Authentication Error Device Does Not Allow Logon Directory Service ErrorDevice Profile Does Not Exist Proxy Not Allowed System Not Enabled Login Server Connection Error Http Error User Logged in ElsewhereCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4