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Chapter 3 Configuring Cisco CallManager Extension Mobility

Rules for Configuring Cisco CallManager Extension Mobility

Configuration Rules

To avoid problems deploying Cisco CallManager Extension Mobility, be sure to follow these configuration rules:

•If you want to enable all phones within your Cisco CallManager cluster for Cisco CallManger Extension Mobility, you must not allow the users to control these devices. That is, when a user goes to the Cisco IP Phone User Options web page to change his services, he can only select “Default Device Profile” from the “Select a device to configure” drop-down list. He cannot modify the settings for an individual phone.

•If there is a device which a particular user controls, for example, his office phone, you must not allow anyone else to log into that device.

Note The administrator can change the services for a phone in the

Cisco CallManager Administration page. After making the changes, if he updates on the main page (not the pop up menu) the administrator is prompted to reset the phone for the changes to take affect. Then, the new snapshot is stored as the logout profile.

Note It is recommended that each user of Cisco CallManager Extension Mobility log into his phone at the beginning of the work day. This ensures that his default device profile is loaded on his phone. He can make changes to this profile and it will follow him where he logs in.

		Cisco CallManager Extended Services Administrator’s Guide
		Cisco CallManager Extended Services Administrator’s Guide
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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationBoldface font Related DocumentationConventions Convention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Documentation Feedback Ordering DocumentationTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobility User Device Profile Managing Device Profiles Autogenerated Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Click Generic Applications Configuring the Cisco CRA EngineAdding the Login Application See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsSelect File Save As Programs Accessories Multimedia Sound RecorderRecording the Welcome Prompt Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Click the Reporting Client link Using Cisco CRA Real-time ReportingInstalling the Real-time Reporting Tool Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsChoose Tools Open Printable Using Cisco CRA Historical ReportingPrinting Reports Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerApplication Authentication Error Clearing General ProblemsUnknown Error from Service Proxy Not Allowed Directory Service ErrorDevice Does Not Allow Logon Device Profile Does Not ExistUser Logged in Elsewhere Login Server Connection ErrorSystem Not Enabled Http ErrorCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4