321 Studios 78-12959-01 manual Recording the Welcome Prompt, Select File Save As

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Chapter 4 Configuring Cisco CallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

Recording the Welcome Prompt

You can record prompts for Cisco CallManager AA on any computer using Microsoft Sound Recorder. Save the prompt as a .wav file in CCITT (µ -law) 8kHz, 8-bit, Mono format. (You can use another audio application to record the welcome prompt if it supports this format.)

To record a prompt using Microsoft Sound Recorder, perform the following steps:

Procedure

Step 1 Select the following option from the Windows Start menu:

Programs > Accessories > Multimedia > Sound Recorder.

Step 2 Click the Record button (red), and record your greeting into the microphone. Step 3 Click the Stop button (black) when you have finished recording.

Step 4 To check your greeting:

a.Click the Rewind button (left-pointing arrows) or drag the slider back to the beginning of the recording.

b.Click the Play button (right-pointing arrow) button.

Step 5 When you are satisfied with your greeting, save the recording.

a.Select File > Save As.

b.Click Change to set the recording options. (You can also do this by selecting Properties from the Sound Recorder File menu).

Figure 4-1 Sound Selection Window


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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionConventions Related DocumentationBoldface font Convention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Documentation FeedbackCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityAutogenerated Device Profile Managing Device ProfilesUser Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Adding the Login Application Configuring the Cisco CRA EngineClick Generic Applications See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendant Select Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationRecording the Welcome Prompt Programs Accessories Multimedia Sound RecorderSelect File Save As Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Installing the Real-time Reporting Tool Using Cisco CRA Real-time ReportingClick the Reporting Client link Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskPrinting Reports Using Cisco CRA Historical ReportingChoose Tools Open Printable Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityUnknown Error from Service Clearing General ProblemsApplication Authentication Error Device Profile Does Not Exist Directory Service ErrorDevice Does Not Allow Logon Proxy Not AllowedHttp Error Login Server Connection ErrorSystem Not Enabled User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4