321 Studios 78-12959-01 manual

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Chapter 1 Understanding Cisco CallManager Extended Services

Cisco CallManager AutoAttendant Overview

The Cisco CallManager AA provides the following functionality:

•Answers a call

•Plays a user-configurable Welcome prompt

•Plays a Main Menu prompt, asking the user to perform one of three actions:

–Press “0” for the operator

–Press “1” to enter an extension number

–Press “2” to spell by name

•If the caller chooses to spell by name (option 2), the system compares the letters entered with the names configured to the available extensions.

–If one matches, the system prompts the user for confirmation of the name, and transfers the call to that user’s primary extension.

–If there is more than one match, the system prompts the user to select the correct extension.

–If there are too many matches, the system prompts the user to enter more characters.

•When the caller has specified the destination, the system transfers the call.

–If the line is busy or not in service the system informs the user accordingly and replays the Main Menu prompt.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationRelated Documentation ConventionsBoldface font Convention Description Obtaining Documentation World Wide WebDocumentation CD-ROM Documentation Feedback Ordering DocumentationObtaining Technical Assistance Cisco.comTechnical Assistance Center Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobilityManaging Device Profiles Autogenerated Device ProfileUser Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Configuring the Cisco CRA Engine Adding the Login ApplicationClick Generic Applications See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsPrograms Accessories Multimedia Sound Recorder Recording the Welcome PromptSelect File Save As Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Using Cisco CRA Real-time Reporting Installing the Real-time Reporting ToolClick the Reporting Client link Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsUsing Cisco CRA Historical Reporting Printing ReportsChoose Tools Open Printable Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerClearing General Problems Unknown Error from ServiceApplication Authentication Error Device Does Not Allow Logon Directory Service ErrorDevice Profile Does Not Exist Proxy Not AllowedSystem Not Enabled Login Server Connection ErrorHttp Error User Logged in ElsewhereCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4

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