Chapter 5 Administering Cisco CallManager Extended Services
Managing the Cisco CRA Engine
Starting and Stopping the Cisco CRA Engine
You can use the Cisco Customer Response Application (Cisco CRA) Administration web pages to start and stop the Cisco CRA Engine. You can also control the Cisco CRA Engine from the service panel in the Administrative Tools portion of the Windows NT control panel.
To start and stop the application engine from your web browser, perform the following steps.
Procedure
Step 1 Access the Application Administration main menu, by entering the following URL in the Location field of your browser:
http://<servername>/AppAdmin
where servername is the Domain Name Service (DNS) name or IP address of your application server.
Alternatively, if you are on the application server computer, you can choose
Start > Programs > Cisco CRA Administrator > Application
Administrator.
The system displays the Application Administration main menu.
Step 2 To go to the Engine Control page, click Engine.
The Engine Control page provides specific information about each application session, such as the start time and the parties involved.
Step 3 To start the engine, click Start Engine.
This link starts the Windows service, “Cisco Application Engine.”
Note The status may display “Starting” for as long as 10 to 30 seconds.
Step 4 To shut down the application engine, click Stop Engine.
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