321 Studios 78-12959-01 manual Starting and Stopping the Cisco CRA Engine

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Chapter 5 Administering Cisco CallManager Extended Services

Managing the Cisco CRA Engine

Starting and Stopping the Cisco CRA Engine

You can use the Cisco Customer Response Application (Cisco CRA) Administration web pages to start and stop the Cisco CRA Engine. You can also control the Cisco CRA Engine from the service panel in the Administrative Tools portion of the Windows NT control panel.

To start and stop the application engine from your web browser, perform the following steps.

Procedure

Step 1 Access the Application Administration main menu, by entering the following URL in the Location field of your browser:

http://<servername>/AppAdmin

where servername is the Domain Name Service (DNS) name or IP address of your application server.

Alternatively, if you are on the application server computer, you can choose

Start > Programs > Cisco CRA Administrator > Application

Administrator.

The system displays the Application Administration main menu.

Step 2 To go to the Engine Control page, click Engine.

The Engine Control page provides specific information about each application session, such as the start time and the parties involved.

Step 3 To start the engine, click Start Engine.

This link starts the Windows service, “Cisco Application Engine.”

Note The status may display “Starting” for as long as 10 to 30 seconds.

Step 4 To shut down the application engine, click Stop Engine.

 

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionConventions Related DocumentationBoldface font Convention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Documentation FeedbackCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityAutogenerated Device Profile Managing Device ProfilesUser Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Adding the Login Application Configuring the Cisco CRA EngineClick Generic Applications See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendantSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationRecording the Welcome Prompt Programs Accessories Multimedia Sound RecorderSelect File Save As Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Installing the Real-time Reporting Tool Using Cisco CRA Real-time ReportingClick the Reporting Client link Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskPrinting Reports Using Cisco CRA Historical ReportingChoose Tools Open Printable Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityUnknown Error from Service Clearing General ProblemsApplication Authentication Error Directory Service Error Device Does Not Allow LogonDevice Profile Does Not Exist Proxy Not AllowedLogin Server Connection Error System Not EnabledHttp Error User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4

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