Chapter 5 Administering Cisco CallManager Extended Services
Managing the Cisco CRA Engine
Table
Table
Field or option | Description |
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CCNUSER_STEPS | Extension Mobility Steps |
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DB_STEPS | Database Steps |
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DOCUMENT_STEPS | Document Steps |
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ICM_STEPS | Intelligent Call Management |
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IO_STEPS | Input/Output Steps |
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IVR_STEPS | IVR Steps |
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JAVA_STEPS | Java Steps |
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LIB_DIRECTORY | Directory Library |
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MESSAGING_STEPS | Messaging Steps |
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STEP_AA | AutoAttendant Steps |
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WEB_STEPS | Web Steps |
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XML_STEPS | XML Steps |
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Viewing Trace Files
After you have selected the trace file options that you want to record, restart the Cisco CRA Engine (if you have modified inactive trace file options). After you observe enough engine activity to provide useful data, you can download and view the contents of the new trace file.
To view trace files, click Trace files on the Engine Control page. To display the trace file, click on a filename.
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