321 Studios 78-12959-01 manual Field Description, Main Menu

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Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

Step 3

Use Table 4-1to fill in the fields.

 

Table 4-1 Directory Configuration

 

 

 

 

 

Field

 

Description

Default for DC Directory

 

 

 

 

Directory hostname

 

Hostname or IP address of the Cisco IP

 

 

 

Telephony Directory server used by the current

 

 

 

Application Engine profile.

 

 

 

 

Directory port number

The port number of the Cisco IP Telephony

8404

 

 

Directory.

 

 

 

 

 

Directory user (DN)

 

The user name (also called the distinguished

cn=Directory Manager,

 

 

name) configured on the directory server for the

o=cisco.com

 

 

user that has permission to modify the

 

 

 

Cisco IP Telephony tree and object entries.

 

 

 

 

 

Directory password

 

The password for the Directory user.

ciscocisco

 

 

 

 

Base Context

 

The branch of the Cisco IP Telephony Directory

o=cisco.com

 

 

tree that contains the Cisco configuration

 

 

 

information.

 

 

 

 

 

Server Type

 

The type of LDAP directory—MS Active

DC Directory

 

 

Directory, Netscape Directory Server 4.0, or DC

 

 

 

Directory.

 

 

 

 

 

Configuration Profile

 

The profile name that identifies this engine

 

Name

 

configuration.

 

 

 

 

 

Step 4

Click the Initialize profile check box and click OK.

 

Step 5

At the Install Application Scripts Installation completed prompt, click

 

Main Menu.

 

Step 6

If you want to maintain separate profiles for your directory and repository

 

configurations, click the Use a Different Repository Profile check box.

Note By default, the application server will use the directory configuration information to build the application repository configuration.

 

Cisco CallManager Extended Services Administrator’s Guide

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78-12959-01

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionConventions Related DocumentationBoldface font Convention Description World Wide Web Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Documentation FeedbackCisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityAutogenerated Device Profile Managing Device ProfilesUser Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Adding the Login Application Configuring the Cisco CRA EngineClick Generic Applications See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendantSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationRecording the Welcome Prompt Programs Accessories Multimedia Sound RecorderSelect File Save As Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Installing the Real-time Reporting Tool Using Cisco CRA Real-time ReportingClick the Reporting Client link Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskPrinting Reports Using Cisco CRA Historical ReportingChoose Tools Open Printable Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityUnknown Error from Service Clearing General ProblemsApplication Authentication Error Directory Service Error Device Does Not Allow LogonDevice Profile Does Not Exist Proxy Not AllowedLogin Server Connection Error System Not EnabledHttp Error User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4

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