321 Studios 78-12959-01 manual Applying the Real-time Reporting Tool

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Chapter 5 Administering Cisco CallManager Extended Services

Using Cisco CRA Real-time Reporting

Step 5 Specify a target directory for the installer and click Save.

After the download completes, double-click CiscoCRA2_1Reporting.exe and follow the prompts.

You can connect to the reporting windows by entering the URL of the application server in your browser window.

Caution You must always use a valid host name or IP address. You cannot use the alias localhost, even when running the browser locally on the application server.

Applying the Real-time Reporting Tool

To start the real-time reporting utility, click Real-Time Reporting on the

Application Administration main menu.

The system displays the Application Administration Reporting page. You can use this page to generate a variety of reports on the activity of your application engine.

The following options are available:

•Viewing Overall Application Engine Activity, page 5-9

•Monitoring Activity by Application, page 5-11

•Monitoring Activity by Task, page 5-12

•Resetting Statistics, page 5-12

•Printing Reports, page 5-13

Viewing Overall Application Engine Activity

To view overall application engine activity, select the System Totals option from the Reporting page.

This window shows the total activity for the application engine for a 24-hour period, updated at a regular interval (the default is three seconds).

 

 

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationBoldface font Related DocumentationConventions Convention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Documentation Feedback Ordering DocumentationTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobilityUser Device Profile Managing Device ProfilesAutogenerated Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Click Generic Applications Configuring the Cisco CRA EngineAdding the Login Application See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsSelect File Save As Programs Accessories Multimedia Sound RecorderRecording the Welcome Prompt Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Click the Reporting Client link Using Cisco CRA Real-time ReportingInstalling the Real-time Reporting Tool Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsChoose Tools Open Printable Using Cisco CRA Historical ReportingPrinting Reports Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerApplication Authentication Error Clearing General ProblemsUnknown Error from Service Proxy Not Allowed Directory Service ErrorDevice Does Not Allow Logon Device Profile Does Not ExistUser Logged in Elsewhere Login Server Connection ErrorSystem Not Enabled Http ErrorCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4

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