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Chapter 5 Administering Cisco CallManager Extended Services

Using Cisco CRA Real-time Reporting

Monitoring Activity by Task

To monitor activity by task, select the Task Activity option on the Reporting page.

Table 5-7summarizes the meaning of each field on this page.

Table 5-7 Task Activity

Field	Description

Task ID	The identifier associated with the task started for the
	application or VRU script.

Parent ID	Task ID of task that invokes this VRU script (this field is
	left blank for an application)

Media ID	Cisco CallManager identifier or the call associated with
	this application.

Application	Name of application or VRU script associated with this
	task. The application name is the name of the application
	definition (.aef) file.

Start Time	Time the sessions for the application began execution.

Duration	Application execution time in seconds.

Source ID	Caller extension of incoming call. (CLID)

Destination ID	Called extension to reach application associated with this
	task (configured route point directory number).

Resetting Statistics

The system automatically resets the accumulated statistics every day at 12:00 AM (by the application server system clock). You can also manually reset the statistics by choosing: Tools > Reset Stats on the Reporting page.

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionBoldface font Related DocumentationConventions Convention Description Documentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering Documentation Documentation FeedbackTechnical Assistance Center Obtaining Technical AssistanceCisco.com Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityUser Device Profile Managing Device ProfilesAutogenerated Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Click Generic Applications Configuring the Cisco CRA EngineAdding the Login Application See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendantSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationSelect File Save As Programs Accessories Multimedia Sound RecorderRecording the Welcome Prompt Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Click the Reporting Client link Using Cisco CRA Real-time ReportingInstalling the Real-time Reporting Tool Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskChoose Tools Open Printable Using Cisco CRA Historical ReportingPrinting Reports Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityApplication Authentication Error Clearing General ProblemsUnknown Error from Service Device Profile Does Not Exist Directory Service ErrorDevice Does Not Allow Logon Proxy Not AllowedHttp Error Login Server Connection ErrorSystem Not Enabled User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4