321 Studios 78-12959-01 Adding a CTI Port Group, Adding a New Cisco CallManager AutoAttendant

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Chapter 4 Configuring Cisco CallManager AutoAttendant

Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant

Adding a CTI Port Group

To add a CTI Port Group, perform the following steps:

Procedure

Step 1 On the JTAPI configuration page, click the Add new CTI Port Group link.

Step 2 On the Add a new CTI Port Group page, use the Type drop-down arrow to select Applications and click Next.

Step 3 On the CTI Port Group Configuration page, enter 1 in the Number field.

Step 4 In the Initial CTI Port field, enter the first CTI Port directory number you established in Step 11 of the “Adding CTI Ports in Cisco CallManager” section on page 4-3. If you are using the provided sample values, enter 4001.

Step 5 In the Last CTI Port field, enter the CTI Port directory number of the last CTI port you defined in Cisco CallManager. If you are using the provided sample values, enter 4004.

Note CTI port groups must contain sequential CTI port directory numbers.

Step 6 Click Update.

Adding a New Cisco CallManager AutoAttendant

When you have configured the appropriate subsystem on the Cisco Customer Response Application (Cisco CRA) Engine, you can use one of the sample scripts to create an application and start the Cisco CRA Engine.

 

Cisco CallManager Extended Services Administrator’s Guide

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Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Preface AudienceOrganization Chapter Title DescriptionRelated Documentation ConventionsBoldface font Convention Description Obtaining Documentation World Wide WebDocumentation CD-ROM Ordering Documentation Documentation FeedbackObtaining Technical Assistance Cisco.comTechnical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by TelephoneUnderstanding Cisco CallManager Extended Services Login Service Cisco CallManager Extension Mobility OverviewLogout Service Jtapi Tapi CTICisco CallManager AutoAttendant Overview Pstn78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Installing Cisco CallManager Extended Services Before You InstallHardware Requirements Software RequirementsInstalling Cisco CallManager Extended Services Click the CallManager Upgrades linkInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Configuring CiscoCallManager ExtensionMobility Rules for Configuring Cisco CallManager Extension MobilityManaging Device Profiles Autogenerated Device ProfileUser Device Profile Configuration Examples Logging In and Logging OutScenario 2 Mixed Configuration Scenario 3 Mixed ConfigurationConfiguration Rules 78-12959-01 Creating a New Application User Choose User Add a New UserNew User Information page displays Related Topics Configuring the Cisco CRA Engine Adding the Login ApplicationClick Generic Applications See Figure Adding the Login Application Adding the Logout Application Selecting the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Adding the Login Application Trigger Click Return to Main MenuAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Adding the Login Service Start Programs Cisco CallManager 3.1 AdministrationClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Setting the Service Parameters Maximum Login Time11 Selecting the Logout Service ParametersNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User Click Continue Click Subscribe User Add a New User14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Subscribing to the Cisco CallManager Login Service Click Continue16 Enabling Extension Mobility Setting up Anonymous Access on IBM-340 platforms Click the Directory Security tabPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Adding CTI Route Points in Cisco CallManager Choose Device Add a New DeviceAdding CTI Ports in Cisco CallManager Line 1-click to addClick Insert and Close Click the Enable CTI Application Use check box Click Associate DevicesConfiguring Directory Information Procedure Field Description Main MenuProcedure Adding a CTI Port Group Adding a New Cisco CallManager AutoAttendantSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant Configuring Prompts General Media ConfigurationPrograms Accessories Multimedia Sound Recorder Recording the Welcome PromptSelect File Save As Configuring the Welcome Prompt Uploading a Spoken Name Http//servername/SpokenNameUploadUploading a Batch of Spoken Names 78-12959-01 Administering Cisco CallManager Extended Services Managing the Cisco CRA EngineStart Programs Cisco CRA Administrator Application Starting and Stopping the Cisco CRA EngineChanging Engine Configuration Setting Trace File Options Configuring the Trace FileSetting Trace Level Options ADM Viewing Trace Files Using Cisco CRA Real-time Reporting Installing the Real-time Reporting ToolClick the Reporting Client link Applying the Real-time Reporting Tool Viewing Overall Application Engine Activity5summarizes the meaning of each field on this Monitoring Activity by Application Resetting Statistics Monitoring Activity by TaskUsing Cisco CRA Historical Reporting Printing ReportsChoose Tools Open Printable Viewing IP IVR Historical Reports Historical Reporting linkEnabling Historical Reporting Changing Historical Reporting Parameters Troubleshooting Cisco CallManager Clearing Problems with Cisco CallManager Extension MobilityClearing General Problems Unknown Error from ServiceApplication Authentication Error Device Profile Does Not Exist Directory Service ErrorDevice Does Not Allow Logon Proxy Not AllowedHttp Error Login Server Connection ErrorSystem Not Enabled User Logged in ElsewhereNo Matches for an Existing User Cisco CallManager AutoAttendant Prompt is Not Found78-12959-01 D E IN-2 IN-3 IN-4

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