Chapter 4 Configuring Cisco CallManager AutoAttendant
Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant
Adding a CTI Port Group
To add a CTI Port Group, perform the following steps:
Procedure
Step 1 On the JTAPI configuration page, click the Add new CTI Port Group link.
Step 2 On the Add a new CTI Port Group page, use the Type
Step 3 On the CTI Port Group Configuration page, enter 1 in the Number field.
Step 4 In the Initial CTI Port field, enter the first CTI Port directory number you established in Step 11 of the “Adding CTI Ports in Cisco CallManager” section on page
Step 5 In the Last CTI Port field, enter the CTI Port directory number of the last CTI port you defined in Cisco CallManager. If you are using the provided sample values, enter 4004.
Note CTI port groups must contain sequential CTI port directory numbers.
Step 6 Click Update.
Adding a New Cisco CallManager AutoAttendant
When you have configured the appropriate subsystem on the Cisco Customer Response Application (Cisco CRA) Engine, you can use one of the sample scripts to create an application and start the Cisco CRA Engine.
| Cisco CallManager Extended Services Administrator’s Guide |
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