321 Studios 78-12959-01 manual Using Cisco CRA Historical Reporting, Printing Reports

Page 99

Chapter 5 Administering Cisco CallManager Extended Services

Using Cisco CRA Historical Reporting

Printing Reports

To create a printable version of a report, perform the following steps:

Procedure

Step 1 Choose the Report you want to print from the Reports menu on the Reporting page.

Step 2 Choose Tools > Open Printable

The system opens a printable version of the report in a new browser window.

Step 3 Choose Print from the File menu to print the report.

Using Cisco CRA Historical Reporting

In addition to viewing Real Time reports, you can view accumulated Cisco Customer Response Application (Cisco CRA) activity in historical reports. The historical reports record the same parameters that are used in the real time reporting feature.

When you enable historical reporting, the system automatically saves reports as

.csv files to the Cisco CRA server hard disk. You can open the .csv files with a spreadsheet program like Microsoft Excel.

This section covers the following topics:

•Viewing IP IVR Historical Reports, page 5-14

•Enabling Historical Reporting, page 5-15

•Changing Historical Reporting Parameters, page 5-16

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

78-12959-01

 

 

5-13

 

 

 

Page 98 Page 100
Image 99
Page 98 Page 100
Contents Cisco CallManager Extended Services Administrator’s Guide Cisco CallManager Extended Services Administrator’s Guide Preface Installing Cisco CallManager Extended Services Configuring the Jtapi Subsystem on the Cisco Customer Starting and Stopping the Cisco CRA Engine Http Error Viii Audience PrefaceChapter Title Description OrganizationRelated Documentation ConventionsBoldface font Convention Description Obtaining Documentation World Wide WebDocumentation CD-ROM Documentation Feedback Ordering DocumentationObtaining Technical Assistance Cisco.comTechnical Assistance Center Contacting TAC by Telephone Contacting TAC by Using the Cisco TAC WebsiteUnderstanding Cisco CallManager Extended Services Cisco CallManager Extension Mobility Overview Login ServiceJtapi Tapi CTI Logout ServicePstn Cisco CallManager AutoAttendant Overview78-12959-01 Components of Cisco CallManager Extended Services Cisco IP Telephony Solution Components 78-12959-01 Before You Install Installing Cisco CallManager Extended ServicesSoftware Requirements Hardware RequirementsClick the CallManager Upgrades link Installing Cisco CallManager Extended ServicesInstalling Cisco CallManager Extended Services Click Next On the Cisco CallManager server, choose Rules for Configuring Cisco CallManager Extension Mobility Configuring CiscoCallManager ExtensionMobilityManaging Device Profiles Autogenerated Device ProfileUser Device Profile Logging In and Logging Out Configuration ExamplesScenario 3 Mixed Configuration Scenario 2 Mixed ConfigurationConfiguration Rules 78-12959-01 Choose User Add a New User Creating a New Application UserNew User Information page displays Related Topics Configuring the Cisco CRA Engine Adding the Login ApplicationClick Generic Applications See Figure Adding the Login Application Selecting the Logout Application Adding the Logout ApplicationAdding the Logout Application Adding the Login Application Trigger Click Return to Main Menu Adding the Login Application TriggerAdding the Logout Application Trigger Adding the Logout Application TriggerRelated Topics Start Programs Cisco CallManager 3.1 Administration Adding the Login ServiceClick Insert and click Update Adding the Logout Service Adding the Login Service, Setting the Service Parameters, Maximum Login Time Setting the Service ParametersParameters 11 Selecting the Logout ServiceNew Service Parameters Configuration page displays Creating the Default Device Profile for a User 13 Associating a User Device Profile to a User User Add a New User Click Continue Click Subscribe14 Associating a User Device Profile to a User Configuring the Cisco IP Phone Models 7960 Configuring Cisco CallManager Extension Mobility Click Continue Subscribing to the Cisco CallManager Login Service16 Enabling Extension Mobility Click the Directory Security tab Setting up Anonymous Access on IBM-340 platformsPreparing the User for Cisco CallManager Extension Mobility Logging in to Cisco CallManager Extension Mobility Logging out of Cisco CallManager Extension Mobility 78-12959-01 Configuring Cisco CallManager AutoAttendant Choose Device Add a New Device Adding CTI Route Points in Cisco CallManagerLine 1-click to add Adding CTI Ports in Cisco CallManagerClick Insert and Close Click Associate Devices Click the Enable CTI Application Use check boxConfiguring Directory Information Procedure Main Menu Field DescriptionProcedure Adding a New Cisco CallManager AutoAttendant Adding a CTI Port GroupSelect Main Menu Engine Customizing Cisco CallManager AutoAttendant General Media Configuration Configuring PromptsPrograms Accessories Multimedia Sound Recorder Recording the Welcome PromptSelect File Save As Configuring the Welcome Prompt Http//servername/SpokenNameUpload Uploading a Spoken NameUploading a Batch of Spoken Names 78-12959-01 Managing the Cisco CRA Engine Administering Cisco CallManager Extended ServicesStarting and Stopping the Cisco CRA Engine Start Programs Cisco CRA Administrator ApplicationChanging Engine Configuration Configuring the Trace File Setting Trace File OptionsSetting Trace Level Options ADM Viewing Trace Files Using Cisco CRA Real-time Reporting Installing the Real-time Reporting ToolClick the Reporting Client link Viewing Overall Application Engine Activity Applying the Real-time Reporting Tool5summarizes the meaning of each field on this Monitoring Activity by Application Monitoring Activity by Task Resetting StatisticsUsing Cisco CRA Historical Reporting Printing ReportsChoose Tools Open Printable Historical Reporting link Viewing IP IVR Historical ReportsEnabling Historical Reporting Changing Historical Reporting Parameters Clearing Problems with Cisco CallManager Extension Mobility Troubleshooting Cisco CallManagerClearing General Problems Unknown Error from ServiceApplication Authentication Error Proxy Not Allowed Directory Service ErrorDevice Does Not Allow Logon Device Profile Does Not ExistUser Logged in Elsewhere Login Server Connection ErrorSystem Not Enabled Http ErrorCisco CallManager AutoAttendant Prompt is Not Found No Matches for an Existing User78-12959-01 D E IN-2 IN-3 IN-4

78-12959-01 specifications

321 Studios 78-12959-01 is a remarkable product that stands out in the realm of digital media solutions. Known for its innovative features, this model has garnered attention for its ease of use and advanced functionality. One of the key aspects of the 78-12959-01 is its intuitive user interface, which simplifies the process of managing and organizing digital content.

At the heart of this model lies cutting-edge technology that enhances its performance. The product incorporates high-speed processing capabilities, allowing users to quickly access and manipulate their media files. This is coupled with robust storage solutions that support vast amounts of data, making it an ideal choice for both personal and professional use.

One of the main features of the 321 Studios 78-12959-01 is its compatibility with a wide range of media formats. Users can effortlessly work with various video, audio, and image files without the need for additional software or conversion tools. This flexibility is a significant advantage for content creators who often deal with multiple formats in their workflows.

Additionally, the model offers advanced editing tools that empower users to enhance their media. Features such as color correction, audio adjustments, and special effects are readily accessible, streamlining the editing process. This not only saves time but also enables users to produce high-quality content with minimal effort.

Another essential characteristic of the 321 Studios 78-12959-01 is its focus on security and data protection. The product employs state-of-the-art encryption techniques to safeguard user files, ensuring that sensitive information remains secure. This feature is particularly valuable for professionals handling proprietary content or sensitive data.

Moreover, the user-centric design of the 78-12959-01 includes customizable settings, allowing users to tailor the experience to their specific needs. From workspace layout to tool selection, the flexibility offered enhances productivity and user satisfaction.

In summary, the 321 Studios 78-12959-01 is a versatile and powerful digital media solution that appeals to a wide array of users. Its robust features, cutting-edge technologies, and commitment to security make it a standout choice in a crowded marketplace. Whether for casual users or professionals, the 321 Studios 78-12959-01 delivers exceptional performance and usability, shaping the future of digital content management.
Top Page Image Contents