HP FlexJet E manuals
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When we buy new device such as HP FlexJet E we often through away most of the documentation but the warranty.
Very often issues with HP FlexJet E begin only after the warranty period ends and you may want to find how to repair it or just do some service work.
Even oftener it is hard to remember what does each function in Printer HP FlexJet E is responsible for and what options to choose for expected result.
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2 TrademarksIoline Disclaimer Limit of Liability Statement Service and Support Ioline Corporation 14140 NE 200th Street Woodinville,Washington 98072 U.S.A Voice: Fax: support@ioline.com www.ioline.com 4 SAFETY & CAUTIONSVISUAL REFERENCE GUIDE CHAPTER 6 TroubleshootingEnd Notes GLOSSARY INDEX 9 Do not try to repair the machine without factory authoriza- tionOnly qualified service personnel should attempt any Be careful with hair, jewelry, or loose clothing near the printer Never attempt to move the carriage by hand when the power is on Arrow the Service Station and protect the print cartridges, press the Clean button Keep hands away from the carriage when the printer is in operation Service Station Never insert hands or other objects into the area on the right side of the printer Be careful when moving or lifting the printer your fingers do not nKeep fingers away from the drive shaft when the printer is in 10 Left End CoverG. Feed Shaft Right End Cover H. Dancer Bar Take-upMotor I. Stand Stand Leveling Foot AA. Power Switch Feed Roll BB. Serial Port Take-upShaft CC. USB Port 11 Drive Shaft MarkerInk Cartridge Stall Pinchwheel Pinchwheel Lever Traverse or Carriage Rail Keypad Carriage Assembly Service Station Platen Take Up Sensors Ink Cartridge Latch 12 Feed ShaftStand Leg Cross-member Inkjet Cartridge Drive Shaft Carriage Traverse 13 Thank you for purchasing the Ioline FlexJet E or StudioJet printerQuick Start Guide Depending on the communications setup, Ioline ible files iNote 14 16Ioline FlexJet E User Guidefrom a computer or file server via a serial or USB When the printer receives a file, the electronic logic system translates The FlexJet E and StudioJet printers break the plot file into Jet plots to the floor 15 (provided in theUnpacking the Printer Carefully remove the printer from the box and place it on a flat See the FlexJet E printer or StudioJet for more information Assembling the Stand Accessory Kit Attaching the Printer to the Stand See the FlexJet E or StudioJet Connect the printer to the Computer: Overview Control Center on configuring Operation CAUTION 16 COMPorts 17 Baud RateOther Serial Port Settings Software Setup Options 18 CADSoftware HPGL FlexJet E printer SoftwareFlexPlot DXF ASTM STD Software FlexPlot 19 Squarefinished Circle Paper Out Start/Stop will import and queue plot files from 1.Power on the computer and Windows® 2.Insert the Ioline CD-ROMinto the CD-ROMdrive (usually D:) 3.The installation program should start automatically. If it does not: a.Select the Start button Start b.Choose Run Type D:\IOSETUP 4.Follow the instructions that appear on the screen The Control Center 20 22 Ioline FlexJet E User Guide21 Start/StopStart Stop Paper Advance START mode STOP mode 22 Origin Marker23 Arrow KeysPage Advance Page Advance Unroll (FlexJet E Only) Unroll Material Automatic Unroll Automatic Roll Up (FlexJet E Only) Right Arrow Roll Up Reset Serial Port Baud Rate Restore Factory Default Settings Chapter 3: Operation 24 26Ioline FlexJet E User GuideThe Control Center is a utility program that does two things: nProvides an interface to send completed files to the printer Provides an interface to Changing System Settings A variety of settings are adjustable to fit specific needs: Screen Menu Menu Bar nChanges only take effect after one of the Send buttons is pushed Send 25 FileSee the section Downloading Firm ware in the Routine Maintenance Exit the Control Center Communications End of Frame Tools Paper Out Routine Maintenance Routine Main tenance Help 26 (check box)27 Quality SettingLine Width Measurement Units Paper Ink Guidelines for Installing a Cartridge 28 30Ioline FlexJet E User Guidefirmly while rotating the top of cartridge toward the back of the See Figure The basic steps required to print a marker on the printer are: 1.Turn the printer and computer power on 2.Load paper 3.Install cartridge in the stall 4.Set an origin 5.Start FlexPlot or your design application 6.Send marker/plot files the design files are sent to the printer from files or adjust settings General Guidelines 1.Good paper loading makes good plots. Follow loading instruc- tions carefully 3.Keep the plastic feed shaft block clean and well lubricated software for optimal file management and 29 See the StudioJet Quick Start GuideBefore loading a new paper roll always make sure the drive shaft is clean Routine Maintenance section for more details 2.Place a paper hub in each end of the paper roll using a rubber mallet Slide the feed shaft through the paper hubs and the paper roll. If a paper hub falls out, press it firmly back into the end of the For paper narrower than 5.Use the supplied hex wrench to tighten both screws on each paper hub 7.Lift the feed shaft ends, one at a time, into the support blocks Hint 30 (FlexJet E only)Removing Markers from the Take-up 31 Proper Paper Path1H FlexJet E 2H+ FlexJet E 32 34Ioline FlexJet E User Guide1.Stand in front of the machine Place 3 short pieces of masking tape within easy reach on the top cover 4.Grasp the front edge of the paper with both hands and pull for the proper paper path.) Attach the paper to the 2.Raise the pinchwheels by pushing the pinchwheel lever away from the machine 33 Do not place pinchwheels over drive shaft bearings.)34 36Ioline FlexJet E User Guide2H+ FJE Models Only Feeding Paper Ensure that cartridges are installed in the carriage stall(s) Guidelines for Installing a Cartridge earlier in this chapter . When fin Press the Left Arrow Send plot files to the printer using 1.Choose input file type and location then double click on the file Conversion will occur and the Send to Queue vated. Press this button to add the file to the queue 3.Repeat steps 1 to 2 until the all files are queued then press Send 1.Pause a plot by pressing the Start/Stop key light will change from green to red. The printer will finish Once printing stops, use the keypad keys to move the carriage, paper, and 35 light). The printer will finish printing the current scan and pauseTo stop the computer from sending plot files to the printer Abort Use the keypad a new plot file as described earlier 4.Press the Set Origin key to ready the printer for the next plot file (FlexJet E Only) 1.Press Start/Stop until the OK light changes to red (STOP mode) 2.Wait for the plotting to halt 3.Remove the dancer bar. Rest it on the top of the cover for storage 5.Use one of the following methods to remove completed markers: Method 1: Unroll with the take-upshaft in place With the power off, rotate the the rectangular opening in the flanged coupling is perpen see b.Remove the shaft from the support blocks Method 2: Manual unroll with the Unroll key a.Press the Unroll key to unroll full markers in short steps Cut the marker free from the Reattach Paper to the Take- up Shaft Method 3: Automatic Unroll with the Unroll Key Press and hold the b.Cancel automatic unroll at any time by pressing Start/Stop Method 4: Remove the shaft and unroll away from the machine Cut the marker free, wind it manually or automatically with the 37 1.Tape the loose end of the roll down so that it cannot flap freeManually Freeing the Take-Up above in the flanged coupling is perpendicular to the opening in the 2.Make sure the paper wraps under the take-upshaft 3.Follow the guidelines described in Taping Paper to the Take- Up Shaft 38 40Ioline FlexJet E User Guidefloor. This method is NOT intended for Thread the paper on the front of the machine. It should drape off the platen, over the feed roll, and onto the floor Set an origin normally and begin plotting. Make sure that the paper piles smoothly onto the floor. If it bunches up, it may 39 Clean the drive shaft regularly to assure accurate plotting:Turn off the print er and disconnect the power cord Gently remove any accumulated dust and residue with the stiff non metal bristle brush provided in the Accessory Kit 1.Turn off power to the printer 2.Dampen a lint-freecloth with isopropyl (pharmacy) alcohol and gently wipe traverse rails until accumulated resi- due is removed Use a Ser- vice Station well 40 Prepare the Printer (See the Operation chapter)41 Use the Control Center to Gather the Calibration Data1.Open the Control Center program Select Tools>Size Calibration Send Size Plot ~40 in Enter the Calibration Data: Enter the measured values in the boxes in the Calibration Set Calibration The Control Center will send the calibration values to the printer and the new Calibration Setting 3.Click on Done when finished Click on Done Chapter 4: Routine Maintenance 42 44Ioline FlexJet E User GuideCartridge Alignment nMotion Adjustment aligns scans in the direction of carriage travel Motion Adjustment nFrame Gap aligns scans in the direction of paper movement Frame Gap Prepare the Printer Load the printer with paper. (Follow the loading instructions under the Move the carriage using the Put the printer in chapter for more details on preparing to plot Start the Connect the printer to the Computer: Overview Installation chapter for informa- tion on serial port connections 43 Motion Adjust (Carriage Scan Alignment)1.Press Select Alignment Plot 2.Browse to the c:\Ioline\Calibration folder. Select the 40X8.plt test file 3.The Motion Adjust box has one number for adjustment. The default value is Motion Adjust 5.Press the Set Motion button after making adjustments to the values Set Motion Frame Gap (Paper Scan Alignment) 1.Press Select Alignment Plot 6.Click on Done when finished 44 46Ioline FlexJet E User GuideA key to maintaining good print quality is proper print cartridge maintenance. During printing, ink-spray,paper fibers and dust can Check Cartridges If you experience print quality problems, first verify that the ink 1.Press the Start/Stop key If the carriage is parked in the Service Station, use the Left Ar- row 3.Open a blue stall latch and remove the cartridge If the cartridge is undamaged and still contains ink, move on to the Automatic Cleaning Procedure Automatic Cleaning Procedure 1.Press the Start/Stop key and wait until the OK light turns red Service Sta- tion When the cleaning process finishes, test the print quality again Best Mode Start/ Stop If print quality remains poor, the paper fiber build-up may be auto cleaning alone is insufficient for removing ink 45 Manual Cleaning ProcedureA Cloth Should Be: Should NOT Be: 46 48Ioline FlexJet E User GuideShort-termStorage (7 days or less) Simply leave the print cartridge in the machine, capped in the If the cartridge was not in the Long-termStorage (greater than 7 days) lace the print cartridge upside- down in an To return the cartridge to service, follow the manual cleaning procedure above Summary 1.Prepare the printer 2.Check the Current Version 3.Update the firmware Prepare the printer for a Firmware Update 1.Power on the PC and printer 2.Ensure that the serial cable is connected between the PC and the printer Copy the firmware file to the folder c:\Ioline\Firmware Check the Current FirmwareVersion 1.Start the Control Center The main screen shows the current firmware version in the up 47 If you do not see a firmware version displayed, please checkUpdate the Firmware 1.Choose File>Download Firmware from the menu bar 2.Press the Select Firmware button Select Firmware Follow the that it will accept new firmware. Press c:\Ioline\Firmware.) 5.A download progress window will appear 7.Press the Done button Reset Calibration Values 48 Reset CalibrationValuesUser Guide 49 peripherals or software might cause conflicts. If the computer or thetracking difficulties try the following suggestions: nInstall paper correctly. See the Operation chapter for more details Install paper correctly Make sure the paper path and dancer bar is set correctly (as shown in Figures nMake sure the pinchwheels are located as outlined under the Operation chapter markers affixed to the traverse.) Check to make sure that the printer is level See the FlexJet E Printer or StudioJet for more information Routine Maintenance 50 Cartridge Maintenance and HandlingRoutine Mainte- nance 51 Continue holding theNo Parity Xon/ Xoff Legend G Green light R Red light Y Yellow light Y-Blink Blinking yellow light OFF Unlit Problem/Status OFF Ready to Print, Origin Set Paused / Offline, Keypad Active Power on reset finished Y-Blink Cover open (obsolete) Paper Feed Out / Jammed X- (paper) axis jam Y- (carriage) axis jam TU (take-up)jam SS (Service Station) jam Buffer Overflow Init from EPROM failed File syntax error Printer ready to receive firmware Motors off / System Stop Chapter 5:Troubleshooting 52 54 Ioline FlexJet E User Guide54 56 Ioline FlexJet E User Guide55 (FlexJet E Models only)56 58 Ioline FlexJet E User Guide57 1.First, refer to this User Guide for answers to your specific ques- tionsMany detailed troubleshooting and repair issues are listed in the FlexJet E & StudioJet Printers Service Manual Consult the support section of the Ioline Web site: www.ioline. com User Name Password Customer Service warranty servicing of this product not specifically described 2.Carefully wrap and secure all items in the shipping container to 58 ARE NOT ACCEPTED59 Chapter 6: End NotesName: Company Phone Number: E-mail: Model: Serial Number*: Date of purchase: Dealer: Type of media & ink used: Type of Computer: Type of design software: New software or peripherals: Service history: 60 62Ioline FlexJet E User GuidenUse only shielded interface cables nReorient the receiving antenna nRelocate the host computer with respect to the receiver nMove the host computer away from the receiver How To Identify and Resolve Radio-TV Interference Problems www.fcc.gov This booklet is available from: 61 Acceleration –Arc – Axis – Bottom Cover – Control Panel – See Keypad Coordinate – Carriage – Dancer Bar – DM/PL – DPI – Drive Shaft – Feed Loop – Feed Shaft – File Name Extensions – Font – Frame – Frame Size – Friction Feed – Green Light Mode – See START Mode HPGL – 62 Keypad –Control Panel Mil – Origin – Panel – See Frame Paper Hub – Pinchwheel – Pinchwheel Lever – Platen – Printer – Red Light Mode – See STOP Mode Resolution – Roll Feed – Scan – Sensor – Serial Communications – Service Loop – See Feed Loop Service Station – Square Shaft – START Mode – Keypad Controls Operation chapter STOP Mode – Support Blocks – Loop – Motor – Shaft – 63 Throughput –Traverse – USB – Vector – X-Axis Y–Axis 64 66 Ioline FlexJet E User Guide65 17, 31Arrow keys ix, 23, 24, 25, 37, 42, 44 Baud rate 18, 19, 25, 27, 28, 44, 52, 57—Seealso Serial port Adjusting 19 Power cord 18, 21, 41 Serial 17, 18, 48—Seealso Serial port Calibration 27, 42–46,49 xii xiii— Clean ix, 24, 33, 41, 46 66 68Ioline FlexJet E User GuideBaud rate 18, 19, 25, 27, 28, 44, 52 26— 17 29— 30–34 Control Center 15, 17, 18, 19, 21, 26, 27, 28, 30, 43, 48, 54, 55 23 63— 15 x, 49, 50, 51, 52, 53, 54, 59 Design software 15, 17, 19, 24, 28, 36, 51, 52, 54, 57, 61 DM/PL 15, 19, 20 Drive shaft ix, xiii, 31, 35, 36, 41, 51, 56, 63, 64 Maintenance xii, xiii 27— 67 Feed shaft x, 30, 31, 35, 42, 55, 63File formats 15, 19, 20 27 EPS 27 PLT 27 PLX 27 48–50 17–22 15, 17, 18, 19, 25, 52 41–50 23–40 31 15, 17 15, 17, 18, 19, 20, 21, 30, 36, 37 52— Index 28 59–61— HPGL 15, 19, 20 15, 30, 42 24 27, 42, 43, 44, 45, 49 68 70Ioline FlexJet E User Guide46, 47, 52 46–48 Stalls xii, 29 OK light 21, 23, 24, 25, 26, 29, 33, 36, 37, 46, 47, 49, 50, 53 Page advance 25, 39, 52 Set origin 24, 36, 37, 42, 44, 54, 56 Square light 21, 25, 26, 36 Start/Stop 23, 24, 25, 33, 36, 37, 46, 47, 52 Unroll 23, 25, 32, 37, 39 26, 28 16 37–39— Media 15, 16, 51 51 21 Origin 16, 21, 24, 36, 37, 42, 44, 53, 54, 56 64— 70 72Ioline FlexJet E User GuideSensor xii, 25 Serial port xi, xiv, 15, 17, 18, 19, 25, 52 Service Station ix, xii, 21, 24, 33, 36, 46, 48, 50, 53 27, 42 Apparel design software 15, 17, 19, 24, 28, 36, 51, 52, 54, 57, 61 FlexPlot 15, 17, 18, 19, 20, 21, 30, 36, 37 28— Stall xii, 29 Start/Stop 23, 24, 25, 33, 36, 37, 46, 47, 52, 64 Button 23, 24 STOP mode 23, 24, 25, 29, 37, 50 59–62 59 32 x, xi 71 xii—Take-upshaft x, 16, 25, 32, 33, 34, 36, 37, 38, 39, 40, 42, 64 Installation Traverse xii, 41 51–58— 54–56 40 46–48 52 54–55 Unroll v, 23, 25, 32, 37, 39, 50 USB xi 65—
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