3Com 3CP3617B quick start Chapter Four Troubleshooting, Dial-Up Icon is not on the Desktop

Chapter Four

Troubleshooting

In the best of all possible worlds, you won’t need this chapter. We have included some of the situations you could possibly encounter while you are installing your 3Com ADSL Modem PCI. You can also go to the Online Help manual which will be available on your PC following installation from the CD-ROM by selecting Start > Pro- grams > 3Com ADSL modem PCI > Online Help

The following sections will address some possible problems:

•The Dial-Up Icon is not on the Desktop

•Quick View is showing a Red Light

•Quick View is Green, but you can’t get to the Internet

•In 95 or Me, a message is asking for 1_4_1.bin

•You cancelled during Windows 95/98 Plug and Play

•You are having problems with Dial-Up Networking

The Dial-Up Icon is not on the Desktop

If you are configured as Ethernet, you are “always on”, but, if your modem was installed as PPP over ATM and you are experiencing difficulty in connecting or don’t see the dial-up icon on your desk- top, you may need to install Windows Dial-Up Networking. The full procedure is covered in Appendix B.