Support from Your, Network Supplier | 3Com NETBuilder SI guide

		Support from Your Network Supplier 199
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Support from Your	If additional assistance is required, contact your network supplier. Many
Network Supplier	suppliers are authorized 3Com service partners who are qualiﬁed to
	provide a variety of services, including network planning, installation,
	hardware maintenance, application training, and support services.
	When you contact your network supplier for assistance, have the
	following information ready:
	■ Product model name, part number, and serial number
	■ A list of system hardware and software, including revision levels
	■	Diagnostic error messages
	■ Details about recent conﬁguration changes, if applicable
	If you are unable to contact your network supplier, see the following
	section on how to contact 3Com.

Support from 3Com	If you are unable to obtain assistance from the 3Com online technical
	resources or from your network supplier, 3Com offers technical telephone
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	the 3Com technical telephone support phone number at the location
	nearest you.
	When you contact 3Com for assistance, have the following information
	ready:
	■ Product model name, part number, and serial number
	■ A list of system hardware and software, including revision levels
	■	Diagnostic error messages
	■ Details about recent conﬁguration changes, if applicable

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3Com NETBuilder SI, SuperStack II manual Support from Your, Network Supplier, Support from 3Com

Contents

Using the SuperStack NETBuilder SI Bridge/Router Electromagnetic Compatibility Information Avis Canadien Canadian Certiﬁcation Notice CE Notice Page Contents Isdn U Mounting Kit Installing on a Tabletop Multiple Static Paths per Port Virtual Ports Setting Up SecurityConﬁguring Serial Ports with DTEs Where to Go From Here Paths, Ports, and Virtual Ports Paths and Ports Conﬁguring X.25 Scenario 1 Multiple Destinations, Nonmeshed Configuring Bridging and Routing 122 Display Files Dump Using the Monitor Utility 121 Boot Conﬁgure Flash Load 122113 Dialing the Same Phone Number Multiple Times 116 143 148 Verifying the Memory Dump Procedure 149Reloading the Software Load Errors 125 LAN LEDs 180 177178 179 RS-530 DTE Cable Pinouts Ordering Dutch Isdn BRI Services 195194 Icon Alerts you to About this GuideConventions List conventions that are used throughout this guide Text Conventions YearCompliance 3Com Year 2000 Web Feature Description Features and SpecificationsFeatures Features of the SuperStack II NETBuilder SI Bridge/Router Panels Back and Front Model Front panel and are for 3Com use only DIP Switches Serial Device Reset ButtonRequirements Features and Specifications Ports Using the BRIDGE/ROUTER Your NetworkUsing Ethernet LAN Overview Using the BRIDGE/ROUTER in Your Network Telco Services Using Packet-Switched Network Services Using PPP on Dial-Up and Leased LinesPacket-Switched Services Telco Services Using the BRIDGE/ROUTER in Your Network Bridge/router Installing the HardwareRequired Equipment Bridge/routers EnvironmentalFor more information on cables, see Appendix D Provides the environmental requirements of the SuperStack Bridge/Router MountingBrackets, or mount the bridge/router in a rack Stacking Bridge/Routers Brackets Mounting the Bridge/Router Functional ConnectorsCabling Following WAN ports Isdn S/T 43x and 53x, Isdn U 44x Models 44x and 54x bridge/routers have an Isdn U connector Connector Model 43x and 53x Isdn S/TModel 44x and 54x Isdn U Model 45x and 54x 56/64K CSU/DSU T1/FT1 Telco port uses an RJ-48 connectorModel 46x and 56x T1/FT1 Model System Redundant PowerRedundant Power System RPS Attaching a Turn on the device Power switchCharacteristic Setting Shutting Down Installing the Hardware Removing Installing or Removing AN Interface ModuleCover Remove the cover These steps Removing anExisting Module Model Reinstall the cover and the cover screws Module Model Move the jumper to the right-hand set of pinsRemove the screw from the standoff if necessary Insert the new module Removing an Front panel Move the jumper to Left-hand set of pins Remove the screw from the standoff if necessary Installing a New5xx Steps Front panel Connectors Installing a New Module Model 5xx Installing or Removing AN Interface Module Other end to the RPS Logging on and Performing Administrative TasksAdministrative Task Summary Turning on Status LED Status at Successful Startup Logging on to Attaching a Console Logging on and Performing Administrative Tasks Interface If you have not selected a particular service, enterTo use the command-line interface, follow these steps To use the menu-driven interface, follow these steps For more information on syntax, see Appendix C Return key PasswordAccessing and executing software commands and parameters Changing the Root Adding User Default ConsoleChanging Port Baud Rate Setting System Setting the Time and DateInformation DELete -SNMP COMmunity anycom ADD -SNMP COMmunity anycom RO Relationship Between Physical Paths and Logical Ports Basic Configuration of Ports Paths Option Description Port and Path Options Node That Virtual Ports Topologies that Require Virtual Ports Virtual Ports over Frame Relay Connectivity in Partially Meshed and Nonmeshed Topologies Virtual Ports over PPPProtocol Technique Parent Ports for Frame Relay Path and Port Numbering for Model 43x , 44x, 53x, Path and PortNumbering SuperStack II bridge/router 43x, 44x, 53x, Conﬁguring Ethernet Paths PortsConﬁguring Isdn On the WAN Port Conﬁguring Isdn Europe, Australia Asia SwitchType Setting Country or Region Isdn Switch Types Supported Toggle the respective paths by entering Example Conﬁguring the 56/64 Kbps CSU/DSU WAN Port Model 45x Re-enable the path by enteringConﬁguring the T1/FT1 RJ-48 Telco Port Model 46x Set the path clock using Set the baud rate 56 or 64 kbps for the DS0 channel usingRe-enable the path using Line type leased Set the owner of the serial port using Port and path conﬁguration Where to Go FromHere Routing Basic Configuration of Ports and Paths Bandwidth Management Features for Dial-Up Lines Advanced Configuration Ports and PathsBandwidth Management Feature Description Isdn on the WAN Port 43x, 44x, 53x Start here Scenario 1 Using Each B Channel Separately Scenario 3 Connecting to Multiple Destinations Scenario 2 Using Both B Channels Together Call Berkeley Multiple destinations connect with a dial pool Scenario 1 Single Destination per Port 128 K 28.8 K Scenario 2 Multiple Destinations PaloAlto Andover Princeton Kbps. Show the normal bandwidth for a port using Management for PPP Setting Normal BandwidthSet the normal bandwidth if required using Place the call using Using Manual DialEnabling Dial-On-Demand Conﬁguring Bandwidth-On-Demand Conﬁgure the dial number list for the back-up line using Conﬁguring Disaster RecoveryEnable disaster recovery using Conﬁgure the back-up line for disaster recovery only using Conﬁguring Frame Relay Site B Site C Port !5 path Trafﬁc from one site to another over the same parent port Site a Configuring X.25 311041501111 See to conﬁgure bridging, IP routing, and IPX routing. To Conﬁgure other protocols, see Using Enterprise OS Software Advanced Configuration of Ports and Paths Configuring Bridging Routing Conﬁguring IP Routing To enable bridging, enter IP Routing Enable IP routing by entering Routing Between Gateways To delete a static route, use Adding a Route Statically in a Subnet Masked Environment Subnet Masks Override Option To enable Ospf on a speciﬁed port, use Using Ospf Using a Static RouteOspf over Dial-On-Demand Dial-Up Lines SHow -IP NETaddr Routing Conﬁguring IPX Deﬁning a Default Route Naming Paths and Ports Customizing Your SoftwareTo provide a name for your path and port, use Module Autobaud Feature Number Lists Working with Dial Phone number is case-sensitive and must be matched exactly 45x Using Statistics on56/64 Kbps CSU/DSU Port Network Statistics Using Statistics on the T1/FT1 RJ-48 Telco Port 46x Displays similar to the following will appear Statistics Displays similar to the following appear when you enterDisplay similar to the following appears T1/FT1 Parameter Show all T1/FT1 parameters conﬁgured usingConﬁguring Data Compression Customizing Your Software Utility TroubleshootingUsing the Monitor Boot Dump Conﬁgure Flash LoadClear Eeprom Display Files Help Repeat Last CommandReset Flash Load System LEDs The following ﬁgure describes the system LEDs Normal LEDMeanings Bridge/router LEDs LAN LEDs The following ﬁgure describes the LAN LEDs WAN Reload the software. See Appendix B Meaning ﬁle system is empty ActionMeaning Action Reload the software. See Appendix B Meaning File too large Action Default path isImage names do not match Action Follow these steps At the monitor prompt, enter Meaning File checksum error Action Meaning File read or decompression error ActionMeaning Unspeciﬁed fatal error Action Be present or is incorrectly conﬁgured Meaning Unable to transmit Bootp request ActionConﬁguration and verify the media access control MAC Connected correctly to the Ethernet network Load. If the load is unsuccessful, contact your network Power off and then on again to retry the system softwareBe incorrectly conﬁgured Conﬁgured Eeprom checksum test failed PhaseContact your network supplier WAN Loopback Tests Performing To dial path 3.1 from path 3.2, enter Conﬁgure the ports for loopback testing by entering Change the port owner from loopback to PPP by entering Start the DLtest usingStop the DLTest by entering Disconnect the call by entering Start the loopback test by entering To disable V.54 detection, enterTo stop the loopback test, enter Set the owner of the WAN port to loopback by entering Select the loopback test mode by enteringCSU/DSU Port 55x bridge/router 45x Performed Stop the loopback test by entering Specify the number of seconds that the test should run using To turn on autobaud, enter Enable the port by entering To view the status of the loopback test in progress, enter Start remote loopback test usingTo start the remote CSU loopback test on path 2, enter To start the remote DSU loopback test on path 2, enter 46x T1/FT1 Port 56x bridge/router Supports ATT Reenable the WAN port by enteringEnable V.54 signal detection by entering T1/FT1 Port On the T1/FT1 Port Start the serial loopback test by entering Performing a Loopback Test on a Serial Port Stop the serial loopback test by entering Memory Dump Select Dump Destination Following options are available SysInfo To create a memory dump ﬁle, follow these steps See the Unix system documentation if you have any problems System responds with the following information Appendix a Troubleshooting Reloading Reloading the System B SoftwareSoftware Load Errors Full Form Syntax Syntax Conventions SymbolDescription SymbolsCommand syntax. These symbols are summarized in Table Command Syntax Symbols Abbreviated Syntax FullExamples Variations Command Syntax Entering Using AliasesService Names Command Lines Substitution Command History Models 43x Privilege LevelISDN-Related Syntax Variation Online Help Syntax Summary Getting HelpAsterisk, for example With different options as described in Table SYS? Appendix C Syntax Conventions PC Cable Connectors and CablesConsole Connector Cables Pin to 25-pin Terminal Cable Null Modem-Type To full router software, the second port will be functional LAN ConnectorEthernet Connector Either 10BASE-T or 100BASE-TX cabling Emissions Compliance Cabling StandardsCreating a Valid Network Cable Support and Emissions Compliance Shows examples of collision domain diameters Collision Domain Diameter with No Repeater For expanded guidelines, refer to the Ieee Standard Collision Domain Diameter with Two Repeaters Maximum Cable Length in Example Collision Domain Diameters Shows the pin assignments of the Isdn S/T cable Shows the pinouts of the Isdn U cable CSU/DSU Cable RJ-48S male shielded Name Abbr Serial Connectors Flex-WAN Cables Connecting the Bridge/Router to a DTE Using a DCE Cable Cable Length Cable Type Part Number Pinouts Flex-WAN Cables10 ft RS-232 DTE Cable Pinouts Pinouts Flex-WAN Connector Signal Pin Direction Twisted Pair Flex-WAN and RS-232 DCE Connectors 35 DTE Cable Pinouts Flex-WAN and V.35 DTE Connectors 35 DCE Cable Pinouts Flex-WAN and V.35 DCE Connectors 21 DTE Cable Pinouts Flex-WAN and X.21 DTE Connectors 21 DCE Cable Pinouts Flex-WAN and X.21 DCE Connectors RS-449 DTE Cable Pinouts Flex-WAN and RS-449 DTE Connectors Flex-WAN and RS-449 DCE Connectors RS-449 DCE Cable Pinouts Flex-WAN and RS-530 DTE Connectors Flex-WAN Connector RS-530 DTE Connector Signal Pin Direction Provisioning Your Isdn Line Canadian Isdn BRI Services AT&T 5ESS NI1 Isdn Switch Type 189 AT&T 5ESS SwitchOrdering Isdn Service for an AT&T 5ESS Switch AT&T 5ESS Custom DMS 100 and National Isdn Siemens Ewsd Required Information Specification AT&T 5ESS Custom SwitchDN must be set as follows Parameter Setting DMS 100 and National Isdn Ordering Isdn Service for a DMS 100 Switch191 Ordering Isdn Service for a Siemens Ewsd Switch Siemens Ewsd Switch NT1s and Power Supplies Isdn BRI Services Ordering Dutch Appendix E Provisioning Your Isdn Line Online Technical Technical Support3Com FTP Site 847 262 Access by Analog ModemAccess by Digital Modem Hours a day, 7 days a week Network Supplier Support from YourSupport from 3Com North America Country Telephone Number Fax Number Page Numerics Index Isdn Index Ipxwan 109 Isdn Index Snmp DCE connector described Index 3Com Corporation Limited Warranty