3Com NETBuilder SI, SuperStack II manual 3Com Corporation Limited Warranty

3Com Corporation LIMITED WARRANTY

HARDWARE	3Com warrants its hardware products to be free from defects in workmanship and materials, under normal
	use and service, for the following lengths of time from the date of purchase from 3Com or its authorized
	reseller:
	Network Interface Cards	Lifetime
	Other hardware products	1 year*
	*unless otherwise specified above
	Spare parts and spares kits	90 days
	If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at its
	option and expense, repair the defective product or part, deliver to Customer an equivalent product or part
	to replace the defective item, or refund to Customer the purchase price paid for the defective product. All
	products that are replaced will become the property of 3Com. Replacement products may be new or
	reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of
	the initial warranty period, whichever is longer.
SOFTWARE	3Com warrants that the software programs licensed from it will perform in substantial conformance to the
	program specifications therefor for a period of ninety (90) days from the date of purchase from 3Com or its
	authorized reseller. 3Com warrants the media containing software against failure during the warranty
	period. No updates are provided. 3Com’s sole obligation with respect to this express warranty shall be (at
	3Com’s discretion) to refund the purchase price paid by Customer for any defective software products, or to
	replace any defective media with software which substantially conforms to applicable 3Com published
	specifications. Customer assumes responsibility for the selection of the appropriate applications program and
	associated reference materials. 3Com makes no warranty or representation that its software products will
	meet Customer’s requirements or work in combination with any hardware or applications software products
	provided by third parties, that the operation of the software products will be uninterrupted or error free, or
	that all defects in the software products will be corrected. For any third party products listed in the 3Com
	software product documentation or specifications as being compatible, 3Com will make reasonable efforts
	to provide compatibility, except where the non-compatibility is caused by a “bug” or defect in the third
	party's product.
YEAR 2000 WARRANTY	In addition to the Hardware Products Warranty and Software Products Warranty identified above, 3Com
	warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1, 1998 that are
	date sensitive will continue performing properly with regard to such date data on and after January 1, 2000,
	provided that all other products used by Customer in connection or combination with the 3Com products,
	including hardware, software, and firmware, accurately exchange date data with the 3Com products, with the
	exception of those products identified at 3Com’s Web site, http://www.3com.com/products/yr2000.html, as
	not meeting this standard. A product is considered a “Heritage 3Com product” if it is a member of a product

family which was manufactured by 3Com prior to its merger with US Robotics Corporation. This Year 2000 limited warranty does not apply to Heritage US Robotics Corporation products. If it appears that any such product does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect the proper performance of such product, repair such product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.

Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days or until April 1, 2000, whichever is later.

OBTAINING WARRANTY SERVICE

Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase may be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured. The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30) days after receipt of the defective product by 3Com.

Dead- or Defective-on-Arrival.In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or import procedures. When an advance replacement is provided and Customer fails to return the defective product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will